Search Homelessness Services Association of BC

This module has 20 courses a comprehensive introduction to the homelessness services sector, emphasizing trauma-informed practices, decolonization, emotional intelligence, and harm reduction.

Module Courses:

This module focuses on developing the skills of new managers and supervisors transitioning from frontline roles to management positions. It explores essential leadership concepts, including Decolonization for Managers and Relational Leadership, and addresses unique challenges in unionized environments. Participants will engage with best practices for managing performance, creating a safe environment for staff feedback, and influencing organizational culture. This training equips emerging leaders with the tools to foster an inclusive and effective workplace.

Module Courses:

• Transitioning from Frontline to Management
• Decolonization for Managers Managing Performance
• Relational Leadership
• Best Practices for Union Environments
• Low Impact Debriefing
• Creating Safety for Staff Feedback
• Anti-Oppressive Leadership
• Influencing Organizational Culture

Module Courses:

• Indigenous Governance
• Overview of Non Profit Boards
• Governance Responsibilities
• Board Self-Management

The Walking Alongside People with Lived/Living Experience (PWLLE) Toolkit is designed to equip organizations with practical tools and resources for improving engagement with peers, paid volunteers, casual employees, and permanent staff. This module supports fostering meaningful collaboration with individuals who bring unique lived or living experience perspectives to the homelessness services sector.

Module Content:

Understanding Trauma-Informed Care and Peer Support

Trauma-Informed De-Escalation Techniques by PWLLE & Peers

Effective Communication - Working Alongside PWLLE

Enhancing Collaborative Case Management

Coming Soon: Self-Care and Peer Support Networks: Nurturing Resilience in Front-line Work 

This course presents a toolkit of case studies and resources from shelter providers who have identified a solution to something that may become a barrier to someone looking to access shelter spaces.

This course is different from the others in that there are no quizzes or certificates associated with it because not all programs will be facing the same challenges.

Module Content:

• Policies
• Shelter Diversion
• Service Restrictions
• Reducing Overdose Risk
• Large Belongings
• Pets
• Gender and Safety
• Hospital Transfers

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