Search Homelessness Services Association of BC

Job Description / Duties

Main Purpose and Function
Evelyne Saller Community Centre serve as important resources to Vancouver’s diverse Downtown Eastside communities. Patrons can participate in educational, recreational, cultural and social programming; enjoy the delicious low cost meals offered at the Centre cafeteria; access life essential services such as laundry, showers, or sheltering services; or simply enjoy the Centre as the safe and welcoming places to connect with their neighbors.



Reporting to a Security Coordinator, this is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control, and incident response and reporting. Security Attendants also work to ensure that the Centre is safe, welcoming and inclusive spaces for the public and staff. Violence Prevention is a priority at ESC, the Security Attendant I delivers security services in a calm, compassionate, professional manner by deescalating situations, dealing with crises, responding to conflict and volatile situations and monitoring patron behaviour. The Security Attendant I provides patrons with information on Evelyne Saller Centre services and activities; information on agencies and services in the area, makes referrals as required; monitors security in the building, operates the switchboard and, prepares electronic incident reports, makes logbook entries, and performs data entry tasks.



The Security Attendant will support a 7 day a week, 24 hours a day operations and must be available for both daytime and evening shifts, 7 days a week as required.


Specific Duties and Responsibilities

Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members.
Works tactfully and compassionately with individuals who may be drug/alcohol addicted and/or isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
Presents self in a professional manner that demonstrates the values of the City of Vancouver and Community Services
Enforces Evelyne Saller Centre policies and procedures in a calm, clear and compassionate manner
Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
Works cooperatively with other service providers/agencies
Monitors access to the Centre and makes rounds all areas in the facility on a regular basis
Operates security equipment as required
Maintains paper and electronic records including incident reports, log books, databases, mail lists and other related records
Performs routine janitorial duties as required
Makes referrals to community agencies as needed
Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as per the Centre’s procedures

Qualifications / Required Skills

Qualifications
Education and Experience:

Completion of Grade 10 and preferably Occupational First Aid Level 1 or the ability to obtain upon hire
Experience in a security position, combined with experience working with vulnerable populations preferably in a social service setting
Basic Security Training (BST) level 1 would be an asset.

Knowledge, Skills and Abilities:

Excellent conflict management and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors
Ability to exercise excellent judgment and to do so independently when required
Willing and able to enforce policies, procedure and rules in a firm and compassionate manner
Understanding of and commitment to homeless populations who may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
Excellent verbal communication skills
Excellent decision-making and problem-solving skills especially in volatile, disruptive and emergency situations
Good writing skills and ability to use MS Office applications for report writing and communications


Driver’s License and Record Checks:

A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.


The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Additional Information

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Auxiliary/Casual

Position Start Date: September 2023

Number of positions available: multiple

Salary Information: Pay Grade GR-013: $24.88 to $29.13 per hour



Application Close: August 27, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion on our careers site.

Salary: Pay Grade GR-013: $24.88 to $29.13 per hour

Contact Information

https://jobs.vancouver.ca/job-invite/39186/

Employer Profile

Requisition ID: 39186


Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.