Search Homelessness Services Association of BC

Job Description / Duties

Location

544 Columbia Street, New Westminster, B.C., V3L 1B1

Position Summary

Full Time Temporary until incumbent returns - Maternity Leave Coverage

Reporting to the Director of Information Technology, the IT Technician provides information technology system support across Lookout Housing and Health Society locations. The IT Technician will respond to requests for IT support and problem-solve, troubleshoot, diagnose, and resolve computer and network problems. This position provides technical support both onsite, remotely, and via phone. The schedule for this position is Monday through Friday with a 40-hour work week. This position is exempt from the union.

Job Duties

Serve as the first point of contact for internal users seeking technical assistance over the phone or email. Monitor and prioritize incoming IT service requests through ticketing software
Provide technical assistance which may include, but is not limited to: computer and user support, server maintenance, software installation, network support, and data recovery
Maintain and install software, including antivirus software, windows updates and other applications and configurations
Set up user accounts, permissions and passwords
Monitor and manage IT hardware assets and inventory
Document an accurate record of work performed, including special workaround or exceptional circumstances
Identify improvements in procedures and services and assist in their implementation
Participate in the development of end-user training documentation

Qualifications / Required Skills

Qualifications & Requirements

Proficient knowledge and experience in Microsoft 365 environment including: Hosted Email, SharePoint, and OneDrive.
Proficient knowledge and experience of server management including: Microsoft Server Operating Systems, Domain Controller, MS Active Directory, and MS SQL Server
Experience managing security permissions for restricted access
Excellent experience maintaining firewall systems
Excellent organizational skills and ability to handle unique situations, and multiple assignments with conflicting priorities
Willingness to be creative and innovative in order to improve processes and find efficiencies
Effective verbal and written communication skills, and an approach that focuses on the end user
Criminal Record Clearance — Vulnerable Sector, as per Lookout’s policy and procedures
Must hold a valid driver's license, have access to insured vehicle, and be willing to travel within Metro Vancouver to Lookout’s locations
Must have two doses of COVID-19 Vaccine

Additional Information

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Salary: $24.41 per hour

Contact Information

CLOSING DATE: Applications will be accepted until September 10, 2024 at 5:00pm

TO APPLY: Submit a cover letter and resume to: https://careers.lookoutsociety.ca/job-invite/1112/

**Employees of Lookout Housing and Health Society must apply online via the Internal Career Portal on SAP. **

Employer Profile

Lookout Housing and Health Society a charitable organization and social safety net that provides housing and a range of support services to adults, with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible independent for individuals. For more information about Lookout, please visit www.lookoutsociety.ca