This webinar examines a challenge not often addressed in doing front-line work: dealing with a
difficult co-worker. We will offer tips and tools for dealing with common conflict situations that
arise with other co-workers. We will also provide a unique strategy for changing how you see
conflict situations, how you experience them and the approaches you take to resolve them.

Instructor: Katherine Aubrey
Katherine Aubrey has over 20 years of experience working with people who have faced trauma,
addictions, homelessness and/or mental illness. Her varied, front-line work experience ranges
from in-reach prison work, group therapy, parole supervision and addictions and mental health
counseling. She also has experience working with both victims and perpetrators of
violence. Some of her past and current employers include Correctional Service Canada, Longterm
Inmates Now in the Community, Aurora Centre/Residential Addictions Treatment for
Women, KlaHowEya, Metis Nation and numerous non-profit organizations. She has a Bachelor
of Arts degree in Criminology and Psychology and a Master of Arts in Clinical Psychology with
specialization in Mental Health Counseling. She also completed a Cross-Cultural Facilitation
Skills Intensive for Diversity Trainers in Berkley, California

How to Register for Training Courses:
If your organization is a member of HSABC
- login with your login credentials
- if you do not have your own account/login, please click the Member rate and follow prompts for setting up an account.

If your organization is not a member of HSABC, please select the Non-member rate and create a guest account.

Why do I need an account?
You will be able to log into the private area and view your training courses and certificates.