Membership and Information Services Coordinator

HSABC is looking for a Membership and Information Services Coordinator to join our passionate, supportive and hard-working team. This is an opportunity to work with service providers addressing the needs of persons experiencing homelessness to promote an environment of safety and build organizational capacity.

Permanent, Full-Time (35 hours per week) 
Location: Metro Vancouver
Starting wage: $38.61 per hour 

Closing Date: Monday, January 20th, 2025, 9:00 p.m. PST

About us

Homelessness Services Association of BC (HSABC) is an umbrella organization of shelters, drop-in centres, homeless outreach teams and other service providers addressing the needs of persons experiencing homelessness with the goal to ending homelessness. 

HSABC’s goal to ending homelessness is embedded within the right to adequate housing and acknowledges the Indigenous Definition of Homelessness in Canada. Furthermore, HSABC is committed to deliberately and meaningfully include those with lived and living experience of homelessness in decision-making and ensure all actions contribute to decolonization and anti-discrimination.

HSABC is actively committed to creating an equitable, diverse and inclusive workplace. We strive for a diverse team and foster the inclusion of voices that have been underrepresented and oppressed. We strongly encourage applications from individuals from communities and groups that have historically been disadvantaged and/or marginalized, including First Nations, Inuit and Métis peoples, racialized persons, persons with disabilities, women or gender diverse persons, 2SLGBTQ+ persons, and/or persons with lived or living experience of homelessness, poverty or precarity.

The Challenge

HSABC is a Members-driven organization. Front-line workers, managers and senior-leadership within shelters, drop-in and outreach programs across BC look to us for high-quality learning opportunities, both on-line and in-person. The Membership and Information Services Coordinator will work as part of our team to support HSABC’s Members, curate training content, and improve access to learning.    

The Opportunity

We are looking for someone who can bring their passion for engagement and communications to support shelters, drop-in and outreach programs across BC. With organizational and technological proficiency, this person will engage with and support our Members, coordinate Member Services including in-person training and events, curate and maintain digital training library, and provide technical expertise to support organizations’ day-to-day operations. This is an opportunity to bring your resourcefulness and tendency towards continuous improvement to impact the lives of people experiencing homelessness.  

Our Team

Join a passionate, supportive and hard-working team that works directly with our Members and community partners to improve the lives of those experiencing homelessness. HSABC strives to create a work environment that treats each member of the team with patience, guidance and care, while ensuring we can fulfil our common goals through our collaborative work. 

Within the first month in this position, you will

• Meet the team and learn about HSABC through a gradual on-boarding orientation process. 

• Be introduced the HSABC’s Member services and training content.

• Gain hands-on experience uploading and cataloguing video records to HSABC’s webinar library.

• Provide logistical support for in-person trainings.

Within three months, you will

• Establish working relationships with HSABC Members and community partners.

• Work with and external consultant to design a digital strategy focused on improving efficiency and ease in our Membership and training operations.

• Work with the Training and Communications Coordinator to plan for in-person trainings and plan for four in-person events to be scheduled between April 1st, 2025, to March 31st 2026.

• Engage with Members regarding Membership renewal and supporting access to training opportunities. 

Within six months, you will

• Explore opportunities to promoting safe and accessible spaces in shelters, drop-in, and outreach programs through high-quality in-person training and events.

• Review HSABC’s Membership services and value-proposition and identify additional ways to build Members’ organizational capacity. 

Commitment to Equity, Diversity, and Inclusion

To address issues of systemic inequity within Canada and specifically within the Canadian labour market, HSABC is committed to achieving a diverse workforce through inclusive Human Resource practices in all aspects of employment, including recruitment, hiring, and promotions.

Therefore, we are prepared and willing to accommodate requests for specific considerations within this recruitment and hiring practice to ensure equitable opportunity to apply. Please contact us with requests, or any inquiries you may have to address unintentional barriers or biases in our practices.

How to apply

Review the Membership and Information Services Coordinator job description.

Application will be accepted in a variety of mediums (written, audio or video) to ensure you are able to best express your interest and qualifications. Please clearly indicate why you are interested in joining the HSABC team and the experiences that speak to why you are the right person for this position.

For inquires, requests for specific considerations or to apply, please contact Tembra-Lynn Pattengale-Blair at hiring@hsa-bc.ca.  

Your application must be received by Monday, January 20th, 2025, 9:00 p.m. PST.

Application tips

• Initial screening will consider cumulative life experience—including personal history, paid and unpaid work, formal education and informal training.

• Be as clear and specific as possible in your application as to how these life experiences contribute to your qualifications as the Membership and Information Services Coordinator. 

• The content and format of your application may be considered as part of your submission.

• If you would like constructive feedback on your application prior to final submission, please email a draft at by January 6th, 2025, clearly indicating that it is a draft for feedback purposes in the subject line of the email. Feedback will be provided within 1 week and you will be given an opportunity to resubmit.

• Applicants must be eligible to work in Canada (i.e., Canadian citizen, permanent resident of Canada or authorized in writing to work in Canada such as via a work permit). Employment is contingent upon continued eligibility to work in Canada. 

If your application is shortlisted – Next steps

Shortlisted candidates will be invited to the next stage of the hiring process, which may include (a) interviews; (b) requests for a sample of work; (c) reference checks; or (d) a presentation. Shortlisted candidates will require a criminal record check. However, existence of a criminal record will not result in immediate disqualification as HSABC acknowledges the systemic racism within policing and the unjust criminalization of poverty and homelessness.

Sincere Appreciation

HSABC would like to thank all applicants for their time and candor in preparing submissions. We will endeavour to respond to all applications and, subject to practicability, provide feedback.