 Account Management posted on Jul 21, 2025 |
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- How do I create an HSABC staff account?
- Find your organization on our Join page. Follow the steps to create your profile and set a password.
- What if my organization isn't listed?
- If you manage your organization's account and it's not listed, you can purchase an HSABC membership and set up your organizational account on our Membership page.
- If you are unable to find the organization you work for in the drop-down menu, please email info@hsa-bc.ca for assistance.
- How do I access the Members Area?
- Click the Members Area link at the top right of our website or click the following link to go directly to the Members Area.
- I forgot my login information or can't log in. How do I reset my password?
Managing Your Profile & Organization posted on Jul 21, 2025 |
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- How do I update my staff profile?
- In the Members Area, click "My Profile" on the right sidebar to find options for updating your details, addresses, photo, and billing info.
- How do I access my invoice history?
- Find your invoices in the Members Area under "My Account."
- How do I remove my HSABC account?
- How do I add staff members to our organization's account?
- Option 1 (through your portal): In "My Profile" > "Update Profile" in the Members Area, click "Add Secondary Member." Be sure to consent to email communication. Your staff will receive an email to complete their profile.
- Option 2 (staff sign up): Direct staff to our Join page to create their own profile under your organization.
- How do I manage staff members in our organization’s account?
- As a Primary member, you can manage your existing staff directly from the "My Profile" tab in the Members Area. Simply scroll down to view and manage your staff list.
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Course Management posted on Jul 21, 2025 |
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- How do I register for training?
- We offer three main types of training, all accessed through a similar "checkout" process (even for free courses):
- How do I complete registration (even for "$0.00 purchases")?
- Whether for live events or on-demand content, select your course(s) and click "REGISTER NOW (Free)" then "SUBMIT." Your selections will go into a "Shopping Cart."
- Click the shopping cart icon (top right) to review your cart. When ready, click "CHECKOUT." Review your billing/email and click "CONTINUE" to finalize.
- You'll receive a receipt by email. Confirm your courses in the "My Courses" section.
- Why "$0.00 purchases"? Our system uses a purchase model. This process confirms your registration for free member content.
- Courses are primarily accessible through your HSABC profile.
- If you're seeing an Access Code screen, it usually means you are not currently logged in to your account. Your first step should always be to login to your HSABC profile. Once you're logged in, you can then proceed to register for the course you wish to take.
- Why does the page ask for an access code? How do I get access to the course?
- Courses are primarily accessible through your HSABC profile.
- If you're seeing an Access Code screen, it usually means you are not currently logged in to your account. Your first step should always be to login to your HSABC profile. Once you're logged in, you can then proceed to register for the course you wish to take.
Managing Your Training posted on Jul 21, 2025 |
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- How can I confirm my enrollment or access quizzes/certificates?
- Navigate to the "My Courses" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).
- Note: Not all courses currently have a quiz or offer a certificate.
- I've used all my quiz attempts. How do I request a reset?
- What if I miss a live webinar or can't attend in-person training?
- Live webinars: Access is typically locked at start time. You can watch a recorded webinar on a similar topic, wait for the session to be uploaded to the Webinar Library, or check the Training Calendar for future offerings.
- In-person training: Our Webinar Library & Certificates offers many recorded webinars 24/7, providing foundational knowledge if in-person attendance isn't possible.
- How do I cancel my event/course registration?
- How do I access prerequisites for upcoming training sessions?
- After registering, HSABC may add required courses to your "My Courses" section and email instructions. Log in and access the indicated modules.
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Communications posted on Jul 21, 2025 |
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- How do I ensure I receive emails from HSABC (including Zoom invites)?
- Check your email address in your HSABC profile.
- Please add info@hsa-bc.ca, no-reply@zoom.us, and training@hsa-bc.ca to your trusted contacts.
- If Zoom emails go to spam or your organization blocks Zoom, your IT may need to consult Zoom's support.
- How do I subscribe/unsubscribe or update my contact info for the HSABC Newsletter?
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Other Common Questions posted on Jul 21, 2025 |
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- Where can I find information about sector job postings?
- When will the 2025 homeless count report be released to the public?
- Similar to the Community Profiles for 2023, the 2025 Homeless Counts (funded by the Provincial Government) will be published by BC Housing, likely in the Fall of 2025.
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Need More Help? posted on Jul 21, 2025 |
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- If your question isn't listed here, or you need specific assistance, please contact us!
- For training, membership, technical, or billing inquiries: info@hsa-bc.ca
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