Search Homelessness Services Association of BC

• How do I create an HSABC staff account?
  • Find your organization on our Join page: https://hsa-bc.ca/cgi/page.cgi/join.html  Follow the steps to create your profile and set a password.
• What if my organization isn't listed?
  • If you manage your organization's account and it's not listed, you may need to sign up for a new membership or renew an existing one that has expired.
    • You can purchase an HSABC membership and set up your organizational account through our Membership page: https://hsa-bc.ca/cgi/page.cgi/_membership.html 
    • If you are the Primary Member or have Dues Contact status, you can renew an HSABC membership by logging into your existing account and checking the account status through the login link: https://hsa-bc.ca/cgi/page.cgi/members_home.html 
  • If you are unable to find the organization you work for in the drop-down menu or are unsure about your membership status, please email info@hsa-bc.ca for assistance.
• How do I access the Members Area?
  • Click the Members Area link at the top right of our website or go directly to: https://hsa-bc.ca/cgi/page.cgi/members_home.html 
• I forgot my login information or can't log in. How do I reset my password?
  • Use the "forgot my password" link: https://hsa-bc.ca/cgi/page.cgi/members_home.html?login_action=forgot  If you're logged in and want to change your password, do so here (requires current password): https://hsa-bc.ca/cgi/page.cgi/_membership.html?pro=edit_password&uid=16481 If you need any assistance, please contact info@hsa-bc.ca.

• How do I register for training?
  • We offer three main types of training, all accessed through a similar "checkout" process (even for free courses):
    • Foundational Learning: Start with LearnHSABC: https://hsa-bc.ca/cgi/page.cgi/LearnHSABC.html 
    • On-Demand Webinars: Access recordings in our Webinar Library: https://hsa-bc.ca/Webinar_Library_Certificates.html 
    • Live Events (Webinars & In-person): Find upcoming events on our HSABC Training Calendar: https://hsa-bc.ca/cgi/page.cgi/events_training.html 
• How do I complete registration (even for "$0.00 purchases")?
  • Whether for live events or on-demand content, select your course(s) and click "REGISTER NOW (Free)" then "SUBMIT." Your selections will go into a "Shopping Cart."
  • Click the shopping cart icon (top right) to review your cart. When ready, click "CHECKOUT." Review your billing/email and click "CONTINUE" to finalize.
  • You'll receive a receipt by email. Confirm your courses in the "My Courses & Certificates" section.
  • Why "$0.00 purchases"? Our system uses a purchase model. This process confirms your registration for free member content.
• Do I need an Access Code?
  • Courses are primarily accessible through your HSABC profile.
    • If you're seeing an Access Code screen, it usually means you are not currently logged in to your account.
      • Your first step should always be to login to your HSABC profile. Once you're logged in, you can then proceed to register for the course you wish to take. https://hsa-bc.ca/cgi/page.cgi/members_home.html 

• How do I ensure I receive emails from HSABC (including Zoom invites)?
  • Check your email address in your HSABC profile: https://hsa-bc.ca/cgi/page.cgi/my_profile.html
  • Add info@hsa-bc.ca, no-reply@zoom.us, and training@hsa-bc.ca to your trusted contacts.
  • Add the HSABC Newsletter to your contacts: https://hsa-bc.us19.list-manage.com/vcard?u=db96702bcb0e2eba0c6abcb4e&id=1ce9e3fa70 
    • If Zoom emails go to spam or your organization blocks Zoom, your IT may need to consult Zoom's support.
• How do I subscribe/unsubscribe or update my contact info for the HSABC Newsletter?
  • Subscribe: http://eepurl.com/dMXQUI 
  • Update Info: https://hsa-bc.us19.list-manage.com/profile?u=db96702bcb0e2eba0c6abcb4e&id=1ce9e3fa70&e=7dce589381&c=2806b7b5d1 
  • Unsubscribe: https://hsa-bc.us19.list-manage.com/unsubscribe?u=db96702bcb0e2eba0c6abcb4e&id=1ce9e3fa70&t=b&e=7dce589381&c=2806b7b5d1 

• Where can I find information about job postings?
  • You can access job postings directly through our website on the Sector Opportunities Job Board located here: https://hsa-bc.ca/cgi/page.cgi/job-board.html 
• Can non-member organizations and staff attend HSABC training?
  • Yes, some introductory or public-facing events are open to non-members (guests), but many courses are strictly reserved for active HSABC members. Please examine the unique item details listed on the live HSABC Training Calendar page or query info@hsa-bc.ca for guest entry pricing structures. 

• If your question isn't listed here, or you need specific assistance, please contact us!  
  • For training, membership, technical, or billing inquiries: info@hsa-bc.ca 

User Guidelines
Find everything you need to get started with HSABC's Webinar Library.

FAQs
Got questions? Our FAQ section provides quick answers to common queries about the Webinar Library, course access, certificates, and more.