 Account Management posted on Jul 21, 2025 |
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- How do I create an HSABC staff account?
- Find your organization on our Join page. Follow the steps to create your profile and set a password.
- What if my organization isn't listed?
- If you manage your organization's account and it's not listed, you can purchase an HSABC membership and set up your organizational account on our Membership page.
- If you are unable to find the organization you work for in the drop-down menu, please email info@hsa-bc.ca for assistance.
- How do I access the Members Area?
- Click the Members Area link at the top right of our website or click the following link to go directly to the Members Area.
- I forgot my login information or can't log in. How do I reset my password?
Managing Your Profile & Organization posted on Jul 21, 2025 |
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- How do I update my staff profile?
- In the Members Area, click "My Profile" on the right sidebar to find options for updating your details, addresses, photo, and billing info.
- How do I access my invoice history?
- Find your invoices in the Members Area under "My Account."
- What payment methods does HSABC accept?
- HSABC accepts credit card and cheque payments.
To pay by credit card, log in to your HSABC account, go to the Members Area, and click “My Account” to view your invoices. Select the invoice you wish to pay, follow the steps to complete your credit‑card payment, and confirm your submission. You will receive a receipt by email once the payment is processed.
To pay by cheque, include your invoice number in the cheque memo and make the cheque payable to “Homelessness Services Association of BC.”
Mail it to:
#202 – 26 Lorne Mews, New Westminster, BC V3M 3L7.
- Does HSABC accept direct deposit?
- No, HSABC currently accepts only cheque or credit card for membership, training, and related payments. Direct deposit is not available at this time. Please email info@hsa-bc.ca for assistance.
- How do I remove my HSABC account?
- How do I add staff members to our organization's account?
- Option 1 (through your portal): In "My Profile" > "Update Profile" in the Members Area, click "Add Secondary Member." Be sure to consent to email communication. Your staff will receive an email to complete their profile.
- Option 2 (staff sign up): Direct staff to our Join page to create their own profile under your organization.
- How do I manage staff members in our organization’s account?
- As a Primary member, you can manage your existing staff directly from the "My Profile" tab in the Members Area. Simply scroll down to view and manage your staff list.
- How do I change the primary contact for our organization?
- Please email info@hsa-bc.ca requesting the change. Include the current Primary member’s name, the new contact’s full name and email, and your organization’s name. We’ll update your record and confirm the change by email.
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Course Management posted on Jul 21, 2025 |
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- How do I register for training?
- We offer three main types of training, all accessed through a similar "checkout" process (even for free courses):
- How do I complete registration (even for "$0.00 purchases")?
- Whether for live events or on-demand content, select your course(s) and click "REGISTER NOW (Free)" then "SUBMIT." Your selections will go into a "Shopping Cart."
- Click the shopping cart icon (top right) to review your cart. When ready, click "CHECKOUT." Review your billing/email and click "CONTINUE" to finalize.
- You'll receive a receipt by email. Confirm your courses in the "My Courses" section.
- Why "$0.00 purchases"? Our system uses a purchase model. This process confirms your registration for free member content.
- Courses are primarily accessible through your HSABC profile.
- If you're seeing an Access Code screen, it usually means you are not currently logged in to your account. Your first step should always be to login to your HSABC profile. Once you're logged in, you can then proceed to register for the course you wish to take.
- Why does the page ask for an access code? How do I get access to the course?
- Courses are primarily accessible through your HSABC profile.
- If you're seeing an Access Code screen, it usually means you are not currently logged in to your account. Your first step should always be to login to your HSABC profile. Once you're logged in, you can then proceed to register for the course you wish to take.
Managing Your Training posted on Jul 21, 2025 |
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- How can I confirm my enrollment or access quizzes/certificates?
- Navigate to the "My Courses" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).
- Note: Not all courses currently have a quiz or offer a certificate.
- How do I download or print a certificate?
- Go to the “My Courses” section in the Members Area, click on the completed course, and look for the certificate link or PDF option. If the certificate does not appear, ensure you have completed all required quizzes and that the course offers a certificate (not all do).
- I've used all my quiz attempts. How do I request a reset?
- What if I miss a live webinar or can't attend in-person training?
- Live webinars: Access is typically locked at start time. You can watch a recorded webinar on a similar topic, wait for the session to be uploaded to the Webinar Library, or check the Training Calendar for future offerings.
- In-person training: Our Webinar Library & Certificates offers many recorded webinars 24/7, providing foundational knowledge if in-person attendance isn't possible.
- How do I cancel my event/course registration?
- How do I access prerequisites for upcoming training sessions?
- After registering, HSABC may add required courses to your "My Courses" section and email instructions. Log in and access the indicated modules.
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Communications posted on Jul 21, 2025 |
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- How do I ensure I receive emails from HSABC (including Zoom invites)?
- Check your email address in your HSABC profile.
- Please add info@hsa-bc.ca, no-reply@zoom.us, and training@hsa-bc.ca to your trusted contacts.
- If Zoom emails go to spam or your organization blocks Zoom, your IT may need to consult Zoom's support.
- How do I subscribe/unsubscribe or update my contact info for the HSABC Newsletter?
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Other Common Questions posted on Jul 21, 2025 |
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- How does HSABC membership work?
- Our membership follows a fiscal year calendar (April 1 – March 31). When you join at any point during the year, your membership is valid through March 31st.
- Can non‑member organizations attend HSABC training?
- Some introductory or public‑facing events are open to non‑members, but many courses are reserved for HSABC members. Check the event description on the HSABC Training Calendar or email info@hsa-bc.ca for details and pricing.
- Where can I find information about sector job postings?
- Where can I access the 2025 Point in Time count?
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Need More Help? posted on Jul 21, 2025 |
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- If your question isn't listed here, or you need specific assistance, please contact us!
- For training, membership, technical, or billing inquiries: info@hsa-bc.ca
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