 Account Management posted on Jul 16, 2026 |
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- How do I create an HSABC staff account?
- What if my organization isn't listed?
- If you manage your organization's account and it's not listed, you may need to sign up for a new membership or renew an existing one that has expired.
- If you are unable to find the organization you work for in the drop-down menu or are unsure about your membership status, please email info@hsa-bc.ca for assistance.
- How do I access the Members Area?
- I forgot my login information or can't log in. How do I reset my password?
Managing Your Profile & Organization posted on Jul 16, 2026 |
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- How do I update my staff profile?
- In the Members Area, click "My Profile" on the right sidebar to find options for updating your details, addresses, photo, and billing info.
- How do I access my invoice history?
- Find your invoices in the Members Area under "My Account."
- What payment methods are accepted?
- We accept credit cards and cheques. We do not accept direct deposits or electronic fund transfers (EFTs) currently.
- Credit Card: Go to Members Area > My Account, select your invoice, and complete the digital checkout. A receipt will be emailed to you instantly.
- Cheque: Make your cheque payable to the “Homelessness Services Association of BC”. Write your invoice number clearly in the memo section and mail it to:
- #202 – 26 Lorne Mews, New Westminster, BC V3M 3L7
- How do I remove my HSABC account?
- Please email info@hsa-bc.ca for assistance.
- How do I add staff members to our organization's account?
- Option 1 (through your portal): In "My Profile" > "Update Profile" in the Members Area, click "Add Secondary Member." Be sure to consent to email communication. Your staff will receive an email to complete their profile.
- Option 2 (staff sign up): Direct staff to our Join page: https://hsa-bc.ca/cgi/page.cgi/join.html to create their own profile under your organization.
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Course Management posted on Jul 16, 2026 |
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- How do I register for training?
- We offer three main types of training, all accessed through a similar "checkout" process (even for free courses):
- How do I complete registration (even for "$0.00 purchases")?
- Whether for live events or on-demand content, select your course(s) and click "REGISTER NOW (Free)" then "SUBMIT." Your selections will go into a "Shopping Cart."
- Click the shopping cart icon (top right) to review your cart. When ready, click "CHECKOUT." Review your billing/email and click "CONTINUE" to finalize.
- You'll receive a receipt by email. Confirm your courses in the "My Courses & Certificates" section.
- Why "$0.00 purchases"? Our system uses a purchase model. This process confirms your registration for free member content.
- Do I need an Access Code?
- Courses are primarily accessible through your HSABC profile.
- If you're seeing an Access Code screen, it usually means you are not currently logged in to your account.
Managing Your Training posted on Jul 16, 2026 |
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- How can I confirm my enrollment or access quizzes/certificates?
- Navigate to the "My Courses & Certificates" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).
- Note: Not all courses currently have a quiz or offer a certificate.
- I've used all my quiz attempts. How do I request a reset?
- Email info@hsa-bc.ca with the course name to request a quiz reset. Quiz resets are unlimited.
- What if I miss a live webinar or can't attend in-person training?
- Live webinars: Access is typically locked at start time. You can watch a recorded webinar on a similar topic, wait for the session to be uploaded to the Webinar Library, or check the Training Calendar for future offerings.
- In-person training: Our Webinar Library offers many recorded webinars 24/7, providing foundational knowledge if in-person attendance isn't possible.
- How do I cancel my event/course registration?
- How do I access prerequisites for upcoming training sessions?
- Before registering for a course with prerequisites, follow the links to register in the Recommended Pre-learning section of the course listing for any courses you have yet to complete.
- After registering, HSABC may add required courses to your "My Courses & Certificates" section and email instructions. Log in and access the indicated modules.
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Communications posted on Jul 16, 2026 |
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- How do I ensure I receive emails from HSABC (including Zoom invites)?
- How do I subscribe/unsubscribe or update my contact info for the HSABC Newsletter?
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Other Common Questions posted on Jul 16, 2026 |
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- Where can I find information about job postings?
- Can non-member organizations and staff attend HSABC training?
- Yes, some introductory or public-facing events are open to non-members (guests), but many courses are strictly reserved for active HSABC members. Please examine the unique item details listed on the live HSABC Training Calendar page or query info@hsa-bc.ca for guest entry pricing structures.
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Need More Help? posted on Jul 16, 2026 |
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- If your question isn't listed here, or you need specific assistance, please contact us!
- For training, membership, technical, or billing inquiries: info@hsa-bc.ca
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