Search Homelessness Services Association of BC

Why do I need an online account with the Homelessness Services Association of BC?

• Staff: Creating a personal user account under your employer's profile allows you to register for offered trainings and events at no cost through your membership, view payment histories, and directly download your certificates.
• Primary Contacts: Your account unlocks essential administrative tools to renew organizational memberships, update your organization's directory profile, view staff rosters, and monitor training attendance records. It also grants your organization the ability to advertise job openings and events on our website.
• Guests: An account is required to register, attend, and pay for publicly available training.

How do I create an HSABC staff account?

Visit our Join page. Search for and select your employer from the dropdown menu, then follow the prompts to complete your profile data and choose a password. If you are a guest user signing up for a standalone public session, follow the guest prompts on screen during checkout.

What if my organization isn't listed in the sign-up menu?

• If you manage your organization's account: You can purchase an organizational membership plan and establish your foundational master company profile directly on our Membership page.
• If you are an employee: If your employer's name cannot be found in the system registry dropdown menu, please email info@hsa-bc.ca for technical assistance before registering under an incorrect title.

How do I access the Members Area?

Click the Members Area link (or the Login button) located at the top right header of our website to access the centralized hub.

I forgot my login information or can't log in. How do I reset my password?

• To reset credentials: Click the "Forgot your login/password" link located right on the login entry screen.
• To change an active password: If you are already logged into the portal and wish to update your active password, you can execute the change here (which will require verification of your current password).
• For persistent technical issues or locking parameters, reach out to info@hsa-bc.ca for support.

How do I update my staff profile?

Once authenticated inside the Members Area, click on the "My Profile" option on the right sidebar layout. From here, you have options to adjust personal details, update addresses, change your profile photo, or review personal billing fields.

How do I remove my HSABC account?

Please email a request directly to info@hsa-bc.ca and our tech team will assist you in permanently deleting your account data.

Why don't I see any historical training records from before March 2020?

When we launched our upgraded web services in March 2020, historical data profiles from our previous membership databases were not migrated over into the system architecture. You will only be able to populate and access training or membership records generated from March 2020 onward.

Where can I view my invoice history?

Log into the portal, access the Members Area, and click the "My Account" tab. All invoices—whether for personal regional events, public trainings, or company memberships—are stored here.

What payment methods are accepted?

We accept credit cards and cheques. We do not accept direct deposits or electronic fund transfers (EFTs) currently.

• Credit Card: Go to Members Area > My Account, select your invoice, and complete the digital checkout. A receipt will be emailed to you instantly.
• Cheque: Make your cheque payable to the “Homelessness Services Association of BC”. Write your invoice number clearly in the memo section and mail it to:
  • #202 – 26 Lorne Mews, New Westminster, BC V3M 3L7

How do I register for training?  

We offer three main types of training, all accessed through a similar "checkout" process (even for free courses):  

• Foundational Learning: Start with LearnHSABC. 
• On-Demand Webinars: Access recordings in our Webinar Library. 
• Live Events (Webinars & In-person): Find upcoming events on our HSABC Training Calendar. 

How do I complete registration (even for "$0.00 purchases")?  

• Whether for live events or on-demand content, select your course(s) and click "REGISTER NOW (Free)" then "SUBMIT." Your selections will go into a "Shopping Cart." 
• Click the shopping cart icon (top right) to review your cart. When ready, click "CHECKOUT." Review your billing/email and click "CONTINUE" to finalize. 
• You'll receive a receipt by email. Confirm your courses in the "My Courses & Certificates" section. 
• Why "$0.00 purchases"? Our system uses a purchase model. This process confirms your registration for free member content.

Do I need an Access Code?

Courses are primarily accessible through your HSABC profile.

If you're seeing an Access Code screen, it usually means you are not currently logged in to your account. Your first step should always be to login to your HSABC profile. Once you're logged in, you can then proceed to register for the course you wish to take.

Can non-member organizations and staff attend HSABC training?

Yes, some introductory or public-facing events are open to non-members (guests), but many courses are strictly reserved for active HSABC members. Please examine the unique item details listed on the live HSABC Training Calendar page or query info@hsa-bc.ca for guest entry pricing structures.

How do I ensure I receive training emails from HSABC (including Zoom invites)?

1. Verify that your primary email address is spelled and formatted correctly within your HSABC profile and that you agree to receive communications from HSABC.
2. Add info@hsa-bc.ca, no-reply@zoom.us, and training@hsa-bc.ca to your corporate email's safe-senders or trusted contacts index.
3. Note on Corporate Security: If automated Zoom messages consistently drop into spam or are flagged by network protocols, your organization's internal IT department may need to adjust local corporate firewall settings or check Zoom support endpoints to whitelist delivery routing.

How can I confirm my enrollment or access quizzes/certificates?  

Navigate to the "My Courses & Certificates" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).

How do I download or print a certificate?

Go to the “My Courses & Certificates” section in the Members Area, click on the completed course, and look for the certificate link or PDF option. If the certificate does not appear, ensure you have completed all required quizzes and that the course offers a certificate (not all do).

I've used all my quiz attempts. How do I request a reset?  

Email info@hsa-bc.ca with the course name to request a quiz reset. You can also re-register for any recorded training to get an instant reset.

What if I miss a live webinar or can't attend in-person training?  

• Live webinars: Access is typically locked at start time. You can watch a recorded webinar on a similar topic, wait for the session to be uploaded to the Webinar Library, or check the Training Calendar for future offerings.
• In-person training: Our Webinar Library offers many recorded webinars 24/7, providing foundational knowledge if in-person attendance isn't possible.

How do I cancel my event/course registration?  

Email info@hsa-bc.ca with the name of the course you wish to cancel.

How do I access prerequisites for upcoming training sessions?  

After registering, HSABC may add required courses to your "My Courses & Certificates" section and email instructions. Other times, pre-requisite course names and links to register will be listed in the Webinar/Training description and it is recommended that you complete this training before attending the next live session. 

How do I manage my subscription settings for the HSABC Newsletter?

You can navigate straight to our webpage's dedicated links to Subscribe, Update contact info, or Unsubscribe from our monthly distribution arrays on our Communications portal.

Where can I find information about sector job postings?

You can access and track industry opportunities directly by checking the Sector Opportunities index page on our website.

Where can I access the latest Homelessness Counts?

Please navigate down to our website's Research catalog or head directly to the 2024-25 Homeless Counts landing page to look through the published research data points.

Need more help?

If your question isn't highlighted on this page or you require unique troubleshooting assistance, please contact us immediately:

• For all training queries, membership plans, structural technical bugs, or processing billing inquiries, email: info@hsa-bc.ca

The tracking resources listed below are strictly visible to Primary Contacts and authorized Secondary Dues Contacts.

How does HSABC membership work?

Our billing and activation structure follows a standard fiscal year cycle spanning from April 1 to March 31. If you choose to join our network at any point during those months, your active organizational membership will stay valid through until March 31st. Primary contacts process these organization renewals right within their personal portal workspace.

How do I add staff members to our organization's account?

You can scale your company roster using two distinct operational options:

• Option 1 (Invite via Portal): Go to "My Profile" > "Update Profile" in the Members Area and click the "Add Secondary Contact" link. Input their name, business title, and email address. Select "No" under "Is this member a Dues Contact" so they gain access to standard training calendars without viewing your company billing documents. Ensure you select the email communication consent block. The system will automatically email them a link to establish a password.
• Option 2 (Staff Self Sign-Up): Instruct your staff to navigate to our public Join page directly. They can select your organization's precise name from the drop-down listing to form an independent secondary profile linked directly to your roster.

How do I manage staff members in our organization’s account?

As a Primary member, you can audit your existing team directory directly from the "My Profile" page inside the Members Area. Simply scroll down to the Other Contacts header section to view, update details, or remove user accounts linked to your organization.

I do not recognize a staff member listed under our organization. What do I do?

If an unfamiliar email address or a former staff member appears on your active company list, click the Delete button positioned near their name details. They will instantly be unlinked from your roster, stopping their ability to access or register for training under your organization's membership privileges.

Can I designate another contact person to help manage the organization’s membership account?

Yes. You can delegate administrative control to a colleague to help clear membership invoices, pay dues, and audit team compliance logs.

1. Go to Members Area > My Profile > Update Profile and find the secondary contact entry block.
2. Provide their first name, last name, job title, and verified email parameters.
3. Select "Yes" under the question "Is this member a Dues Contact" to grant them full administrative permissions.
4. Click the Submit button; the portal will dispatch an automated email containing their unique system login data.

Can a Primary Member register staff members for training?

Registration accessibility is dependent on the style of training module you are attempting to deploy. Because individual profiles manage specific compliance, certifications, and virtual access parameters, the guidelines are structured as follows:

• Live Webinars (No): Employees must log into the portal and register themselves. We utilize a live integration with Zoom, which mandates individual profiles to correctly assign, sequence, and deploy unique webinar access tokens.
• Recorded Webinars & LearnHSABC Modules (No): Employees must use their individual personal logins to register. This ensures that completion parameters correctly report back and apply content updates to their personal My Courses & Certificates tracking grid.
• In-Person Trainings (Yes): Primary Contacts can register multiple team members simultaneously through the portal dashboard. However, because these sessions are strictly member-only configurations, every person listed must already possess an active staff account on your roster. Ensure you gather all relevant dietary restrictions, allergies, and mobility requirements prior to starting checkout.
• Regional Event Series (Yes): Primary Contacts can register multiple staff members under their admin login. Because these regional programs carry associated fees, all corresponding invoices will remain centralized with the root administrator account that initiated the order. You will need to input dietary restrictions, allergy datasets, and mobility adjustments for every attendee at checkout.

Need a Group Registration? If you are attempting a batch registration for a large volume of employees at the same time for either Live or Recorded webinars, please save administrative steps by sending your roster file directly to info@hsa-bc.ca for direct processing.

How do I change the primary contact for our organization?

For database safety and verification tracking, Primary Contact ownership changes cannot be processed manually through the dashboard. Please email a formal request to info@hsa-bc.ca. You must include:

1. The full name of the current Primary contact
2. The new contact's full name, business title, and verified email address
3. Your organization's complete legal name

Our customer service desk will manually shift the account hierarchy and confirm completion via email once finalized.

How do I access staff training information and download reports?

Account administrators can evaluate up to 12 months of live operational course datasets across their active roster (including staff names, specific modules, event dates, completion status vectors, and direct access to certificate files).

1. Head to the Members Area link in the website header.
2. On the main Member Menu, choose the "My Courses & Certificates" option.
3. Click the Show All selector to populate the past 12 months of activity logs.
4. Click the Export button to instantly generate and download the entire data sheet into an Excel report formatting layout.