Technical Support
Frequently Asked Questions (FAQs):
HSABC’s Frequently Asked Questions page.
Trending Questions:
- How do I access my certificates?
- Navigate to the "My Courses" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).
- How do I register for training?
- Whether for live events or on-demand content (Webinar Library & LearnHSABC), select your course(s) and click "REGISTER NOW (Free)" then "SUBMIT." Your selections will go into a "Shopping Cart."
- Click the shopping cart icon (top right) to review your cart. When ready, click "CHECKOUT." Review your billing/email and click "CONTINUE" to finalize.
- You'll receive a receipt by email. Confirm your courses in the "My Courses" section.
- Why "$0.00 purchases"? Our system uses a purchase model. This process confirms your registration for free member content.
- How do I set up an account?
- Find your organization on our Join page. Follow the steps to create your profile and set a password.
- I did not get my Zoom link; how do I attend the webinar?
- Check your email address in your HSABC profile.
- Please add info@hsa-bc.ca, no-reply@zoom.us, and training@hsa-bc.ca to your trusted contacts.
- If Zoom emails go to spam or your organization blocks Zoom, your IT may need to consult Zoom's support.
- I need to cancel my registration, who do I contact?
- Please email info@hsa-bc.ca to request changes to your registrations.
Technical Support Contact:
For all technical issues please contact Caprice Pybus @ Caprice.Pybus@hsa-bc.ca or call 604.787.1924
General Contact information:
Email: info@hsa-bc.ca
Phone: 778.945.7790
Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM PST; Closed on Holidays.
Password management:
Use the "forgot my password" link. If you're logged in and want to change your password, do so here (requires current password). If you still have trouble, contact info@hsa-bc.ca.
Data Privacy & Confidentiality:
Feedback & Suggestions:
We value your input! Help us make our systems even better by submitting your suggestions here.
Known Issues & Status Updates:
Currently working on addressing broken links for handouts and additional materials. Thank you for your patience.