Frequently Asked Questions (FAQ) > Account Management
posted on Jul 21, 2025
- How do I create an HSABC staff account?
- Find your organization on our Join page. Follow the steps to create your profile and set a password.
- What if my organization isn't listed?
- If you manage your organization's account and it's not listed, you can purchase an HSABC membership and set up your organizational account on our Membership page.
- If you are unable to find the organization you work for in the drop-down menu, please email info@hsa-bc.ca for assistance.
- How do I access the Members Area?
- Click the Members Area link at the top right of our website or click the following link to go directly to the Members Area.
- I forgot my login information or can't log in. How do I reset my password?
 Managing Your Profile & Organization posted on Jul 21, 2025 |
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- How do I update my staff profile?
- In the Members Area, click "My Profile" on the right sidebar to find options for updating your details, addresses, photo, and billing info.
- How do I access my invoice history?
- Find your invoices in the Members Area under "My Account."
- What payment methods does HSABC accept?
- HSABC accepts credit card and cheque payments.
To pay by credit card, log in to your HSABC account, go to the Members Area, and click “My Account” to view your invoices. Select the invoice you wish to pay, follow the steps to complete your credit‑card payment, and confirm your submission. You will receive a receipt by email once the payment is processed.
To pay by cheque, include your invoice number in the cheque memo and make the cheque payable to “Homelessness Services Association of BC.”
Mail it to:
#202 – 26 Lorne Mews, New Westminster, BC V3M 3L7.
- Does HSABC accept direct deposit?
- No, HSABC currently accepts only cheque or credit card for membership, training, and related payments. Direct deposit is not available at this time. Please email info@hsa-bc.ca for assistance.
- How do I remove my HSABC account?
- How do I add staff members to our organization's account?
- Option 1 (through your portal): In "My Profile" > "Update Profile" in the Members Area, click "Add Secondary Member." Be sure to consent to email communication. Your staff will receive an email to complete their profile.
- Option 2 (staff sign up): Direct staff to our Join page to create their own profile under your organization.
- How do I manage staff members in our organization’s account?
- As a Primary member, you can manage your existing staff directly from the "My Profile" tab in the Members Area. Simply scroll down to view and manage your staff list.
- How do I change the primary contact for our organization?
- Please email info@hsa-bc.ca requesting the change. Include the current Primary member’s name, the new contact’s full name and email, and your organization’s name. We’ll update your record and confirm the change by email.
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