Frequently Asked Questions (FAQ) > Account Management > Managing Your Profile & Organization
posted on Jul 21, 2025
- How do I update my staff profile?
- In the Members Area, click "My Profile" on the right sidebar to find options for updating your details, addresses, photo, and billing info.
- How do I access my invoice history?
- Find your invoices in the Members Area under "My Account."
- Find your invoices in the Members Area under "My Account."
- What payment methods does HSABC accept?
- HSABC accepts credit card and cheque payments.
To pay by credit card, log in to your HSABC account, go to the Members Area, and click “My Account” to view your invoices. Select the invoice you wish to pay, follow the steps to complete your credit‑card payment, and confirm your submission. You will receive a receipt by email once the payment is processed.
To pay by cheque, include your invoice number in the cheque memo and make the cheque payable to “Homelessness Services Association of BC.”
Mail it to:
#202 – 26 Lorne Mews, New Westminster, BC V3M 3L7.
- HSABC accepts credit card and cheque payments.
- Does HSABC accept direct deposit?
- No, HSABC currently accepts only cheque or credit card for membership, training, and related payments. Direct deposit is not available at this time. Please email info@hsa-bc.ca for assistance.
- How do I remove my HSABC account?
- Please email info@hsa-bc.ca for assistance.
- How do I add staff members to our organization's account?
- Option 1 (through your portal): In "My Profile" > "Update Profile" in the Members Area, click "Add Secondary Member." Be sure to consent to email communication. Your staff will receive an email to complete their profile.
- Option 2 (staff sign up): Direct staff to our Join page to create their own profile under your organization.
- How do I manage staff members in our organization’s account?
- As a Primary member, you can manage your existing staff directly from the "My Profile" tab in the Members Area. Simply scroll down to view and manage your staff list.
- How do I change the primary contact for our organization?
- Please email info@hsa-bc.ca requesting the change. Include the current Primary member’s name, the new contact’s full name and email, and your organization’s name. We’ll update your record and confirm the change by email.