Frequently Asked Questions (FAQ) > Account Management > Managing Your Profile & Organization
posted on Jul 21, 2025
- How do I update my staff profile?
- In the Members Area, click "My Profile" on the right sidebar to find options for updating your details, addresses, photo, and billing info.
- How do I access my invoice history?
- Find your invoices in the Members Area under "My Account."
- How do I remove my HSABC account?
- Please email info@hsa-bc.ca for assistance.
- How do I add staff members to our organization's account?
- Option 1 (through your portal): In "My Profile" > "Update Profile" in the Members Area, click "Add Secondary Member." Be sure to consent to email communication. Your staff will receive an email to complete their profile.
- Option 2 (staff sign up): Direct staff to our Join page to create their own profile under your organization.
- How do I manage staff members in our organization’s account?
- As a Primary member, you can manage your existing staff directly from the "My Profile" tab in the Members Area. Simply scroll down to view and manage your staff list.