Managing Your Training

posted on Jul 21, 2025

How can I confirm my enrollment or access quizzes/certificates?
- Navigate to the "My Courses" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).
- Note: Not all courses currently have a quiz or offer a certificate.
How do I download or print a certificate?
- Go to the “My Courses” section in the Members Area, click on the completed course, and look for the certificate link or PDF option. If the certificate does not appear, ensure you have completed all required quizzes and that the course offers a certificate (not all do).

I've used all my quiz attempts. How do I request a reset?
- Email info@hsa-bc.ca with the course name to request a quiz reset.

What if I miss a live webinar or can't attend in-person training?
- Live webinars: Access is typically locked at start time. You can watch a recorded webinar on a similar topic, wait for the session to be uploaded to the Webinar Library, or check the Training Calendar for future offerings.
- In-person training: Our Webinar Library & Certificates offers many recorded webinars 24/7, providing foundational knowledge if in-person attendance isn't possible.

How do I cancel my event/course registration?
- Email info@hsa-bc.ca with the name of the course you wish to cancel.

How do I access prerequisites for upcoming training sessions?
- After registering, HSABC may add required courses to your "My Courses" section and email instructions. Log in and access the indicated modules.