Webinar - Foundational > Conflict, Communication & Listening

Conflict, Communication & Listening

posted on Dec 13, 2019

This webinar examines a challenge not often addressed in doing front-line work: dealing with a difficult co-worker. We will offer tips and tools for dealing with common conflict situations that arise with other co-workers. We will also provide a unique strategy for changing how you see conflict situations, how you experience them and the approaches you take to resolve them.

Instructor: Katherine Aubrey

Katherine Aubrey has over 20 years of experience working with people who have faced trauma, addictions, homelessness and/or mental illness. Her varied, front-line work experience ranges from in-reach prison work, group therapy, parole supervision and addictions and mental health counseling. She also has experience working with both victims and perpetrators of violence. Some of her past and current employers include Correctional Service Canada, Long-term Inmates Now in the Community, Aurora Centre/Residential Addictions Treatment for Women, KlaHowEya, Metis Nation and numerous non-profit organizations. She has a Bachelor of Arts degree in Criminology and Psychology and a Master of Arts in Clinical Psychology with specialization in Mental Health Counseling. She also completed a Cross-Cultural Facilitation Skills Intensive for Diversity Trainers in Berkley, California