Search Homelessness Services Association of BC

Job Description / Duties

Main Purpose and Function

The Shelter Coordinator assists in developing, implementing, coordinating and evaluating the operations of the Gathering Place Shelter. The shelter provides overnight lodging to vulnerable populations who are homeless and may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization. The Shelter Coordinator supports the development and implementation of plans and procedures to ensure the safety and security of the staff, patrons and facility.



The Shelter Coordinator supervises three RFT Shelter Attendants and a pool of Auxiliary Shelter Attendants. The role also supervises a small team of Peer volunteers in conjunction with the Volunteer Program Coordinator.



This position works a compressed 4-day work week, 3:00pm to midnight, Sunday through Wednesday. Hours and location of work may be changed in accordance with operational requirements and the Collective Agreement.



Specific Duties & Responsibilities

Supervising and Leading Staff

Under the guidance of the Operations Manager, participates in recruiting, selecting, hiring, training and evaluating staff who report to this position.
Supervises the work of shelter staff including guidance, coaching and feedback to support their success.
Establishes and practices appropriate professional boundaries in the Centre – with and between staff, volunteers and the community.
Identifies gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.


Health and Safety

Ensures the occupational health and safety of staff in the shelter, as per the City of Vancouver OH&S Program Manual and BC’s Occupational Health and Safety Regulations.
Ensures compliance with WCB regulations, and addressing areas of concerns in a timely manner.


Administration

Monitors the budget for shelter staffing, materials and supplies, and training.
Maintains BC Housing database through registering patrons in the shelter.
Prepares reports on shelter program as required; including developing reports for funders and senior government.
Schedules shelter staff with support from the Operations Manager.


Policies and Procedures

Works collaboratively with the Operations Manager in developing, implementing, and evaluating shelter policies, procedures in order to meet goals of a safe and secure environment based on Centre values.
Reviews and makes recommendations for adapting policies and procedure as needed, to coordinate the shelter effectively.
Provides support to the shelter staff in enforcing policies.


Risk Management

Participates in the development and implementation of plans and procedures for the shelter to ensure the safety and security of the staff, patrons and facility, in conjunction with the Operations Manager.
Works with the Operations Manager to balance operational requirements with risk reduction strategies, working to mitigate risk.


Community Relationships

Works closely with community groups and other service providers/agencies including other shelter providers, outreach workers, housing providers, members of advocacy groups, businesses etc.to support the needs of patrons, staff and the community during the shelters operation and to mitigate potential issues that may arise.


Other duties as assigned

Qualifications / Required Skills

Qualifications

Education and Experience:

Completion of Grade 12, supplemented by courses in social sciences or related field, plus considerable related experience, or an equivalent combination of training and experience.
Occupational First Aid Level 1 Certification is required.


Knowledge, Skills and Abilities:

Considerable knowledge of attitudes, problems, interests and needs of individuals who may face multiple barriers including poverty, mental and physical disabilities, and/or drug or alcohol dependencies, and social isolation.
Considerable knowledge of the philosophy and objectives of low-barrier homeless shelters.
Considerable knowledge of the methods, procedures and practices related to operating a shelter for the homeless.
Considerable knowledge of social service, health, housing and community resources available to patrons.
Ability to supervise a subordinate group of staff engaged in shelter work.
Ability to prepare and conduct staff training and workshops on related matters.
Ability to enforce rules and deal tactfully with difficult issues and handling complaints from patrons and other community members concerning shelter operations.
Ability to perform in a stressful and demanding work environment and to respond responsibly to emergencies.
Ability to coordinate and oversee shelter operations and to develop, present, and implement plans, procedures, and protocols, preferably in a social service environment.
Ability to establish, maintain, prepare a variety of records, files, and reports related to the work.
Experience with housing outreach an asset.


Record Checks:

A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Additional Information

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Regular Full Time

Position Start Date: May 2024

Salary Information: Pay Grade GR-020: $35.72 to $42.04 per hour



Application Close: April 14, 2024

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion on our careers site.

Salary: Pay Grade GR-020: $35.72 to $42.04 per hour

Contact Information

https://jobs.vancouver.ca/job-invite/40792/

Employer Profile

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.