Search Homelessness Services Association of BC

Job Description / Duties

The Residence Attendant- Shift Lead (RA-SL) is responsible for providing tenant services, custodial, and clerical/administrative work in a residence that provides non-market housing for those individuals who may possess multiple barriers or complexities arising from lived experiences relating to trauma, addictions, disabilities, mental health support needs, and poverty. The position engages with tenants to ensure a safe, compassionate and respectful environment for all. The RA-SL also safeguards the building on assigned shifts, monitors the entrance area, performs routine janitorial duties responds to and supports tenants’ needs within defined limits. Within established procedures and guidelines, the RA-SL also exercises sound judgement in enforcing City of Vancouver (COV) and/or residence specific policies, procedures and rules as well as supporting responsive actions when responding to emergencies. Additionally, the RA-SL will support the supervision of the portfolio operations and will work effectively with stakeholders to address any emerging or ongoing tasks or issues that require attention and action to resolve. This position is responsible to oversee the operational requirements of the portfolio and will travel between Residences as dictated by the emerging or ongoing tasks and issues as they arise. The RA-SL plays a supportive leadership role in operational, tenant, and property management functions enhancing outcomes and objectives of the NMHO department.

Qualifications / Required Skills

Education and Experience:
- Grade 12, including or supplemented by courses related to the work plus related experience in non-profit housing with an emphasis on working with people who experience issues with mental health, addictions, homelessness and/or poverty, or an equivalent combination of education and experience.
- Occupational First Aid Certification, Level I is required.

Knowledge, Skills and Abilities:
- Working knowledge/understanding of mental health and addiction complexities, including harm reduction principles and practices such as informing tenants or guest of safe use and overdose prevention sites, facilities offering drug testing, or needle exchange options, etc.
- Sound knowledge of the purpose and principles of Non-Market housing, operating within a social housing context.
- Demonstrated ability to follow and make decisions based on the policies, rules and regulations related to Non-Market Housing Operations and the COV.
- Demonstrated ability to deliver excellent tenant centered service
- Strong verbal and written communication skills
- Ability to make decisions quickly and confidently based on COV policies and practices
- Experience with organizing and assigning shift tasks and holding staff members accountable for completion
- Working knowledge of the health and safety precautions related to the position.
- Demonstrated ability to understand the needs of and to show compassion and respect for tenants, and to develop professional relationships with tenants, other staff and the public.
- Ability to monitor the general well-being of tenants and to provide practical advice and assistance.
- Demonstrated ability to ensure that policies and procedures, rules and regulations are followed by exercising firmness, tact and diplomacy, and ability to effectively de-escalate conflicts.
- Demonstrated ability to take effective measures in emergency situations or scenarios which require immediate attention in accordance with relevant - COV policies and procedures, and ability to contact appropriate authorities as required.
- Demonstrated ability to work independently and as part of a team.
- Skills and ability to clearly and factually report incidents and work activities - orally and in writing.
- Ability to learn assigned administrative/clerical tasks and to perform them in accordance with established procedures.
- Ability to perform basic First Aid procedures when required.
- Skills to carry-out minor maintenance and cleaning tasks.
- Some working knowledge of common administrative/clerical methods and procedures.
- Some working knowledge of community supports and resources appropriate for the needs of tenants.
- Some working knowledge of the Residential Tenancy Act

Additional Information

Further information regarding the position can be found here: https://jobs.vancouver.ca/job-invite/35170/

Salary: Pay Grade GR-016: $27.98 to $32.87 per hour

Contact Information

Please kindly submit your application at: https://jobs.vancouver.ca/job-invite/35170/

Contact: Recruitment Team, City of Vancouver
Email: recruitment@vancouver.ca

Employer Profile

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.