Job Board > Program Resource Worker (Recovery Advocate) #1288 - Lookout Housing and Health Society

Program Resource Worker (Recovery Advocate) #1288 - Lookout Housing and Health Society

Province: North Vancouver , British Columbia
Position: Program Resource Worker (Recovery Advocate) #1288
Deadline: February 16, 2024
Posted: February 12, 2024

Job Description / Duties


POSITION: Program Resource Worker (Recovery Advocate) (Grid 21) 2 Full Time – The Junction, North Shore


• Tuesday through Saturday
• Shift times will be 10:00 – 18:00 Hours
• Shifts are 7.5 hours in length
• Days of rest shall be consecutive. Schedule may change with two weeks’ notice.
• Probationary/qualifying period will be 488 hours with mid and end point reviews
• Night premium will be given to staff that work 50% or more of their shift between 0:00-08:00 Hours


The Program Resource Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Program Resource Worker will work as a member of a community recovery based team who carries out a variety of duties related to the operation of the facility including assisting with coordinating recovery support programming by accepting referrals based on predetermined criteria, intake and orienting guests, providing Resource that meets the mental, developmental and/pr physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the guests.

JOB DUTIES (In Brief):

1. Provides assistance to guests through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided information.
2. Participates in and oversees various client-focused social and recreational activities.
3. Administer medication to clients and provides medication reminders, in accordance with established policy.
Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
4. Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms.
5. Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, general clean-up of assigned area and running errands such as laundry.
6. Assists guests with self-care skills through methods such as providing support and encouragement to guests to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
7. Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
8. Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with guests including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
9. Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
10. Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
11. Performs other related duties as assigned.

Qualifications / Required Skills


Education, Training and Experience

• Grade 12
• Certificate in Community Social Service
• Class 5 BC Drivers’ License
• OFA 1 First Aid Certificate
• Food Safe Certificate
• Recent related experience of one (1) year
OR an equivalent combination of education, training and experience
OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Must have 2 doses of COVID-19 Vaccine
• Criminal Record Clearance – Vulnerable Sector required

Skills and Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Knowledge of the substance use recovery and harm reduction system in British Columbia.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport with guests
• Home management skills
• Ability to instruct
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems
• Conflict resolution and crisis intervention skills

Additional Information

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Salary: $27.11 (as per the Collective Agreement)

Contact Information

TO APPLY: Submit cover letter and resume, and quote Job Posting # in the subject line to:

CLOSING DATE: Applications will be accepted until February 16, 2024 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU, Shop Steward

Employer Profile

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible and independent individuals. For more information about Lookout, please visit