Search Homelessness Services Association of BC

Job Description / Duties

Notice:

Posting #E035-35 Full Time Perm Director of Properties – New Westminster

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults, with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible independence for individuals. For more information about Lookout, please visit www.lookoutsociety.ca

POSITION SUMMARY

Reporting to the Chief Financial Officer (CFO), this position provides a high level of support to the Chief Executive Officer (CEO) and the CFO and is a member of the Executive Team, the most senior level of staffing of the Society. Reporting to the Director of Property Management are the Manager and Property Coordinators for the Society.

SUMMARY OF RESPONSIBILITIES:

Key duties and responsibilities include initiating, developing, implementing, directing and managing the standardization of all property management, project management, and real estate acquisitions. The position ensures consistency throughout the organization and that all systems reflect the philosophy of the Society and facilitate achieving service goals, including maintaining of minimal barrier, open door services for adult men and women who are disenfranchised from other services.
The Director of Properties provides senior level expertise/support to the Executive team and other management staff, monitors adherence to regulatory and contractual requirements, and oversees the coordination of and day-to-day property, project, asset and real estate development functions of the Society. The Director is responsible for overseeing the proactive and reactive maintenance (including crisis response) of Lookout properties as well as the preparation of capital plans. The Director of Property Management is responsible for a number of contracted services including service contracts and support services.

SCOPE AND COMPLEXITY:

This position oversees, manages, directs and administrates all responsibilities as outlined above. The Director demonstrates leadership by providing timely advice, direction and guidance to others both internal and external to the Society. The position deals with very sensitive and confidential issues that frequently have significant impact on the Society and services. The Director works independently and exercises judgement and problem solving skills to complete work. The Director handles issues both in person and through written and electronic communication. The clientele of Lookout have varied needs and abilities and can be behaviorally challenging. The job involves working both within and outside the administrative office and has a few disagreeable factors.
The Director will contribute and support the planning and execution of all companywide projects. Responsibilities include monitoring project progress, following up with stakeholders and the completion or delay of project phases, scheduling meetings, and maintaining project documents and reports. The position will engage with all levels in the organization and should be able to maintain oversight of all project activities, identify any issues, and ensure these are resolved promptly. This role requires individuals to oversee project goals, create and deliver reports, analyse data from project execution, and any other duties as determined by the Chief Financial Officer.

COMMUNICATIONS:

Internal and External

The majority of internal communication is with the Executive and Leadership Teams and has direct contact with management staff throughout the Society. Regular reports are prepared for the CFO and CEO. External communications may include attendance at a variety of community/service tables with possible presentations to the general public and government representatives. Regular written reports for both internal purposes and public distribution are integral to this position. Communications can be sensitive and the Director must utilize a thorough knowledge of the Society in addition to strong communication and interpersonal skills to respond effectively to inquiries or provide direction.

DUTIES AND RESPONSIBILITIES:

PLANNING AND DEVELOPMENT:

• Develops, implements, maintains and evaluates operational procedures and best practices based on the Society’s philosophy and objectives as defined by the Board of Directors, reports trends and problems to the Executive team.
• Recommends appropriate short and long-term initiatives that may improve the efficiency and effectiveness of the Society in meeting its goals and objectives. Anticipates changing demands on the organization and advises on the deployment of resources. Undertakes special studies and other research and analysis to explore resource alternatives or potential problems in order to promote a more effective and efficient deployment of resources.
• Oversees implementation, maintenance, evaluation of society assets.
• Establishes and facilitates reporting systems for the Property Management team.
• Attends approved work-related conferences and seminars to promote and maintain professional development.

PROPERTY MANAGEMENT:

• Oversees and evaluates the Society’s real estate and external opportunities.
• Provides assessments and evaluation of capital, repair and renovation needs for Lookout properties
• Oversees annual capital needs assessments and the preparation and monitoring of annual capital plan and budget.
• Works with other Directors to secure acquisitions of buildings and facilities.
• Reviews bids and proposals, recommends contractors, assists in identifying and negotiating prices for Society procured products and services.
• Plan, organize, direct, control and evaluate the operations of all property management within the society.
• Oversee the leasing of space, real estate and the development of marketing strategies
• Plan, organize, direct, and evaluate construction projects and work with contractors as required.
• Endure projects are on cost and in schedule.
• Oversee commercial and rental space for optimal usage. Maximize space for efficiencies.
• Oversee the installation, maintenance and repair of real estate infrastructures including machinery, equipment and electrical and mechanical systems.
• Plan and manage the facility's Property Management budget.
• Prepare or oversee the preparation of reports and statistics related to areas of responsibility.
• Hire and oversee training and supervision of staff.
• Administer contracts for the provision of supplies and services.
• Plan and manage a facility's maintenance and project budgets.
• Hire and oversee training and supervision of staff.

HUMAN RESOURCES MANAGEMENT:

• Directs and supervises all reporting Property Management personnel including hiring and orientation processes, evaluations, disciplines and terminations.
• Recommends/approves promotions and transfers.
• Ensures relevant employee personnel files are maintained, including salary records, personal histories, reports and performance appraisals.

ACCOUNTABILITY / DELIVERABLES:

• Ensures rights of privacy and confidentiality are maintained in accord with policy, and as required by law or contractual agreement, except in consultation with the Chief Executive Officer (CEO), CFO, and COO or other Directors for the proper operation of services.
• Reports any reporting difficulties or challenges to the CFO and Executive team.

Qualifications / Required Skills

QUALIFICATIONS:

EDUCATION, TRAINING AND EXPERIENCE:

• A minimum of a BA, or related advanced degree,
• PMP Certification an asset
• Rental Property Management License an asset or willing to attain
• 5 plus years management experience with increasing levels of responsibility and management of staff, preferably within a non-profit or government agency involved or related to housing development and management.
• 5 plus years of experience developing and managing projects and overseeing properties or an equivalent combination of education, training and experience.
• Significant marketing/branding and fiscal management experience.
• A financially savvy and politically astute leader with the ability to set clear priorities, delegate, and guide investment in people and systems; keen analytic, organization and problem solving skills, which support and enable sound decision making.
• Must submit a clean criminal record check every two (2) years.

SKILLS AND ABILITIES:

• Demonstrated knowledge of legislation related to the business operations of non-profit societies, various management policies and procedures. Demonstrated strong ability to work effectively with management, supervise staff. Demonstrated strong team-building skills.
• Demonstrated excellent planning and organizational skills. Demonstrated ability to manage high workload with multiple priorities and to work under pressure. Demonstrated ability to multi-task with attention to detail. Demonstrated good judgment skills, tact and discretion.
• Demonstrated excellent communication skills, verbal, written and electronic. Demonstrated ability to provide work direction. Demonstrated ability to efficiently and accurately operate related equipment including excellent proficiency with computers and variety of software programs including databases, spreadsheets and word processing.
• Demonstrated research and analysis skills to investigate and resolve issues and recommend solutions. Demonstrated understanding of the accreditation process from application to ongoing maintenance.
• Demonstrated ability to work independently and with minimal direction. Demonstrated physical/mental ability to perform the duties of the job. Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment and maintain appropriate client/worker boundaries.

Additional Information

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Contact Information

TO APPLY: Submit cover letter and resume to terri.mackay@lookoutsociety.ca

CLOSING DATE: June 29, 2023 @ 17:00 Hours
Please note only shortlisted candidates will be contacted.

Employer Profile

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible and independent individuals. For more information about Lookout, please visit www.lookoutsociety.ca