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Job Description / Duties

NOTICE: JOB POSTING #0709

POSITION: Client Records Support (Grid 11) 1 Full Time – Yukon Housing/Al Mitchell Place, Vancouver

HOURS AND DAYS OF WORK:

• Tuesday through Thursday (Yukon Housing) Monday and Friday (Al Mitchell Place)
• Shift times will be 09:00 – 17:00 Hours
• Shifts are 7.25 hours in length
• Days of rest shall be consecutive. Schedule may change with two weeks’ notice
• Probationary/qualifying period will be 488 hours with mid and end point reviews

JOB SUMMARY:

The Client Records Support Worker (CRSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. CRSW’s performs a variety of record duties and IT support functions such as data collection and management, coding, abstracting and performing qualitative and quantitative analyses, and duties related to the support of computer hardware and software. The Client Record Support person will orient staff and/or provide direction to volunteers.

JOB DUTIES (In Brief):

• Perform a variety of word processing duties such as inputting client information, maintaining relevant registers, updating manuals, and preparing reports
• Provide support related to hardware, software, application programs, and basic network communications
• Check client records for accuracy, completeness, and correctness
• Process corrections, update information and changes, code and abstract client records for required information
• Perform qualitative and quantitative data analyses
• Orient staff to record management requirements
• This position provides remote support to other programs, including the occasional requirement to be on site at other locations

Qualifications / Required Skills

QUALIFICATIONS & COMPETENCE:

• Minimum Grade 12 plus one (1) year of recent related experience; or an equivalent combination of education, training and experience; or other qualifications determined to be reasonable and relevant to the level of work
• Must have current Occupational First Aid Level 1 Certificate
• Must have two doses of COVID 19 Vaccine
• Crisis Intervention Skills Training an asset
• Ability to work independently and in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Ability to understand and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Ability to install, upgrade, operate, troubleshoot, and maintain computer equipment and software applications, including knowledge of practices and procedures
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance; Vulnerable Sector

Additional Information

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Salary: $21.68 (as per the Collective Agreement)

Contact Information

TO APPLY: Submit cover letter and resume, and quote Job Posting # in subject line to work@lookoutsociety.ca

CLOSING DATE: Applications will be accepted until January 05, 2023 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.
c. BCGEU, Shop Steward

Employer Profile

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible and independent individuals. For more information about Lookout, please visit www.lookoutsociety.ca