Job Board > Case Worker (Recovery Navigator) #1289 - Lookout Housing and Health Society

Case Worker (Recovery Navigator) #1289 - Lookout Housing and Health Society

Province: North Vancouver , British Columbia
Position: Case Worker (Recovery Navigator) #1289
Deadline: February 16, 2024
Posted: February 12, 2024

Job Description / Duties


POSITION: Case Worker (Recovery Navigator) (Grid 34) 1 Full Time– The Junction, North Shore


• Tuesday through Saturday
• Shift times will be from 10:00 – 18:00 Hours
• Shifts are 7.5 hours in length
• Days of rest shall be consecutive. Schedule may change with two weeks’ notice
• Probationary/qualifying period will be 488 hours with mid and end point reviews.


The Recovery Navigator reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The worker carries out a variety of duties related to supporting guests while and works as part of a community recovery-based team, coordinates care and supports for people who use substances along their individual recovery journey including assessments of needs, providing support that meets the crisis needs of guests entering the program including, but not limited to developing a plan of action, being an advocate for the guest, facilitates access to services, information and social supports, and provides education through consultation of best practice resources in the continuity of substance-use recovery services. Acts as a client navigator to facilitate and promote access to a range of recovery pathways and services based on the client’s goals. The worker deals with the public, other service agencies and professionals involved in the support of the guests.

JOB DUTIES (In Brief):

• Provides assistance to guests in the Recovery Community Centre Program through methods such as identifying and discussing barriers for people who are looking for recovery pathways to cope with problematic substance use, their families, and supports.; developing with the guest a flexible plan of action to ensure basic needs are met including referrals may support access to counselling services, housing, meals, health, treatment, legal and financial needs, while encouraging self-sufficiency as much as possible. Monitors the guests’ progress toward resolution of problems through methods such as, motivating and facilitating participation in programs.
• Follows up on immediate guest crisis support. Will perform duties such as making referrals to support agencies or groups, liaising with agencies to obtain services for guests and advocating for guests where guests are facing difficulty or denial of services. Will provide transportation to and from appointments and referrals.
• Assumes the role of a client navigator to promote and maintain client’s access to a range of harm reduction and recovery services based on each client’s individual goals, by performing duties such as liaising with and providing information based on guest disclosure and documented observations and being an advocate for Guests. Networks with service providers and builds collaborative relationships to support care planning.
• Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergency issues and supporting others through methods such as sharing knowledge and information.
• Works collaboratively with a multidisciplinary team to implement client-centered recovery plans. While clients are in recovery services, provides ongoing support and advocacy to ensure clients’ care plans are adjusted to reflect physical and emotional needs. Includes client’s family and support team as appropriate.
• Assesses and accepts guests by performing duties such as interviewing potential guests, gathering information, determining suitability for Lookout programs based on criteria and knowledge of situation, making referrals to other programs and services as required, welcoming new guests to the Junction, informing guests of the aid available and making guests comfortable through methods such as providing ongoing support and advocacy to ensure clients’ care plans are adjusted to reflect physical and emotional needs. Includes client’s family and support team as appropriate.
• Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviors, interacting with guests including observing guest behavior, investigating disturbances, dealing with guest emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
• Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms. Maintains current knowledge of local, national and international recovery and harm reduction-related resources. Stays informed on best and emerging practices in the area of recovery and harm reduction services.
• Assists guests with self-care skills and skills to improve their physical, social and emotional health through assisting with understanding of problematic substance use and the recovery process. Suggests positive behaviour modifications, examining motivations for change, and teaching relapse prevention strategies.
• Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
• Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
• Provides care to guests and non-guests in need, through methods such as providing first aid, gives input to financial workers regarding financial needs/budget abilities, gives input to medical workers regarding medical needs and treatment and may include dispensing medications as prescribed and in accordance with established health plans.
• Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, bathing of guests as appropriate, general clean-up of assigned area.
• Performs other related duties as assigned.

Qualifications / Required Skills


Education, Training and Experience

• Diploma in Community Social Service
• OFA 1 First Aid Certificate
• Class 5 Drivers’ License and Drivers’ Abstract
• Recent related experience of three (3) years
OR an equivalent combination of education, training and experience
OR other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Must have two doses of COVID 19 Vaccine
• Criminal Record Clearance – Vulnerable Sector

Skills and Abilities

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Demonstrate knowledge of substance-use recovery services in the community and across British Columbia.
• Ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate related equipment
• Ability to communicate effectively both verbally and in writing
• Ability to organize and prioritize work
• Ability to observe and recognize changes in guests
• Ability to establish and maintain rapport while maintaining boundaries with guests
• Home management skills
• Ability to provide work direction
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Conflict Resolution and Crisis Intervention Skills
• Advocacy Skills
• Ability to deal with others effectively

Additional Information

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Salary: $30.64 (as per the Collective Agreement)

Contact Information

TO APPLY: Submit cover letter and resume, and quote Job Posting # in the subject line to:

CLOSING DATE: Applications will be accepted until February 16, 2024 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU, Shop Steward

Employer Profile

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible and independent individuals. For more information about Lookout, please visit