Search Homelessness Services Association of BC

Job Description / Duties

Job Posting #E035-81

Associate Director of Operations (Health) – Full Time, Vancouver Region

Classification: Executive-Level Management

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults, with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible independence for individuals. For more information about Lookout, please visit www.lookoutsociety.ca

Organization Structure

Reporting to the Director of Health, this position provides the highest level of support to both Health and Housing Operations within the region assigned. The Associate Director of Operations may have periodic and/or seasonal Program Managers reporting to them, to operate services under the housing, health, and shelter portfolio across the region.

Summary of Responsibilities

Key duties and responsibilities include assisting, supporting, developing, planning, design and delivery of Lookout’s services to vulnerable adults under the Strategic Plan and ongoing work plans. The Associate Director ensures all clients receive the appropriate service and that staff receive the appropriate training; that the goals and philosophy of the Society and programs are met; maintain a minimal-barrier, open door service to adults who are disenfranchised from other services.

Scope and Complexity

The Associate Director demonstrates leadership by providing timely advice, direction and guidance to others both internal and external to the Society. The position deals with very sensitive and confidential issues that often have significant impact on the Society and services. The Associate Director works independently and exercises judgement and problem-solving skills to complete work. The Associate Director handles issues both in person and through written communication. The job functions are complex in nature, requiring a high degree of confidentiality and concentrated mental and written attention. The job includes work at various program locations and the Associate Director must be mobile.

Communications

Internal and External

The majority of internal communication is with the organizations’ Executive Team and the Program Managers. However, the Associate Director has direct contact with Leadership staff throughout the Society and provides regular monthly reports to the Director of Health.

External communications primarily will include attendance at a variety of community/service tables as well as some presentations to the general public and government representatives as assigned. Media interviews may occur from time to time as requested by the Director of Health. Regular written reports for both internal purposes and public distribution are integral to this position. Communications can be sensitive, and the Associate Director must utilize a thorough knowledge of the Society in addition to strong communication and interpersonal skills to respond effectively to inquiries or provide direction.

Human Resources Management

• Works in tandem with the People and Culture team, including the interpretation and administration of provisions of the Collective Agreement. Works with the People and Culture team in investigating and resolving grievances regarding direct reports, attends and may participate in hearings and negotiations. Maintains employee standards and morale. In conjunction with People and Culture team, ensures discipline of employees, up to dismissal.
• May periodically direct and supervise Program Managers, including hiring, training, and evaluating. Recommends/approves promotions and transfers. Through Lookout’s centralized personnel systems, ensures that relevant information, including salary records, personal histories, reports and performance appraisals are submitted for placement in employee personnel files.

Duties and Responsibilities

• Assists the development of Service Programs, and supports the development of organizational systems to reflect program roles and contractual obligations.
• Ensures and builds operations that comply with all required regulations such as but not limited to Occupational Health and Safety, and WHMIS.
• Investigates complaints, trends, assignments and accepts suggestions concerning the operations of programs, and instigates the appropriate action or refer the recommended action to the related Director.
• Assists with providing operations input for development proposals.
• Monitors expenditure statements monthly and makes budget recommendations to the related Director.
• Assists in the development of necessary documentation and reporting systems to maintain accurate records and communication.
• Assists with providing operational input on mew and ongoing property management and concerns. Monitors and supports the development of efficient Preventative Maintenance Programs to meet financial and resident needs as well as governing regulations.
• Participates in and ensures that site leadership contribute fully into the activities related to COR, COA, PQI, and RASIC etc. Trauma Informed Practice and Unbreakable Wellness, and any other wellness programs as defined.
• Ensures that operations comply with all required regulations and Contractual agreements, Health and Safety Standards and Regulations including WHMIS.
• Assists the related Director in attaining the Societies strategic goals both for health and housing operations. Assists in the development of policy statements, reviews and enforces operating policy and procedures, recommending policy changes to the related Director.
• Ensures clients receive the pertinent services, and that the goals of each program are met. Revises services, and develops services/programs/ activities not currently offered; works co-operatively with such services, shares resources, arranges access to resources of other services.
• Ensures clients' rights of privacy and confidentiality are maintained in accord with policy, and as required by law or contractual agreement. Ensures compliance with FIOPPA and PIPA.
• Develops staffing plans and recommends staffing levels to accomplish objectives, including revisions to staffing levels as necessary as operational requirements change.
• Participates as a member of the leadership team by attending meetings and serving on committees as required; liaises closely with other Lookout programs, ensuring co-ordination; co-operatively identifies and addresses service needs.
• Assists and maintains contacts with community partners and government agencies, donor and volunteer groups and other supporters.
• Participates in the development and management of a well-integrated peer/ volunteer/student program providing appropriate feedback.
• Other duties as required.

Qualifications / Required Skills

Qualifications:

Education, Training and Experience

• Completion of a university degree in social services or related field
• Three (3) years of recent related experience working in a non-profit environment including at least two (2) years’ experience in managing programs and overseeing personnel or an equivalent combination of education, training and experience.
• Must have current Basic First Aid Training Certificate; Crisis Intervention Skills Training.
• Must pass a criminal records check.
• Must be bondable.
• Must have a valid class 5 BC Driver’s License.
• Must be fully vaccinated for COVID-19.

Skills and Abilities

• Demonstrated strong ability to work effectively with others in a supervisory position.
• Demonstrated excellent communication skills, both verbal and written.
• Demonstrated ability to manage large workload with multiple priorities.
• Demonstrated excellent planning and organizational skills.
• Demonstrated good judgment skills, tact and discretion.
• Demonstrated knowledge/familiarity/experience with related resources such as welfare system, mental health system, and addiction support organizations.
• Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment and maintain appropriate client/worker boundaries.
• Demonstrated research and analytic skills to investigate and resolve issues and recommend solutions.
• Demonstrated ability to work independently with minimal direction.
• Demonstrated ability to provide work direction.
• Job required good physical and mental health.
• Proficient at working with computers and operation of equipment related to the job.

Additional Information

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Salary: $87,000 - $99,000 per year

Contact Information

TO APPLY: Submit cover letter and resume to Tamaras@lookoutsociety.ca

CLOSING DATE: April 23, 2024 @ 17:00 Hours

Please note only shortlisted candidates will be contacted.

Employer Profile

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible and independent individuals. For more information about Lookout, please visit www.lookoutsociety.ca