HSABC Webinar: Conflict, Communication and Listening
December 6, 2023, 10:00 - 11:30 AM
This webinar examines a challenge not often addressed in doing front-line work: dealing with a difficult co-worker. We will offer tips and tools for dealing with common conflict situations that arise with other co-workers. We will also provide a unique strategy for changing how you see conflict situations, how you experience them and the approaches you take to resolve them.
Instructor/s: Katherine Aubrey
Katherine has over 20 years of experience working with people who have faced trauma, addictions, mental health issues and risk for homelessness. Her varied, frontline work experience ranges from in-reach prison work, group therapy, parole supervision, child & youth care work and addictions and mental health counselling. She has been an instructor with Homelessness Services Association of BC (formerly Shelternet BC) for 14 years. She has a Bachelor of Arts degree in Criminology and Psychology and a Master of Arts in Clinical Psychology with specialization in Mental Health Counselling.