Search Homelessness Services Association of BC

Job Description / Duties

Job Posting #E035-24

Systems Administrator - Full Time, New Westminster

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible and independent individuals. For more information about Lookout, please visit www.lookoutsociety.ca

Position Summary: Reporting to the Director of Information Technology, the Systems Administrator provides information technology system support across Lookout Housing and Health Society locations. The Systems Administrator will respond to requests for IT support and problem-solve, troubleshoot, diagnose, and resolve computer, network and server problems. This position provides technical support both onsite, remotely, and via phone. The Systems Administrator will be responsible for IT project work to update and improve upon the IT infrastructure within Lookout Housing and Heath Society.

Salary will be negotiated depending on experience and qualifications. The schedule for this position is an average Monday through Friday 40-hour work week with an occasional requirement to work additional hours in order to meet deadlines. Use of own vehicle is required for travel between sites. This position is based in New Westminster.

Benefits include: dental and extended health benefits; employer-matched pension plan; employee assistance program; life insurance; paid sick time and personal/special leave; mileage reimbursement; and more. The position accrues 3-weeks vacation annually, with vacation entitlement increasing with continuous years of service.

Job Duties (In Brief):

• Maintain the IT infrastructure of the Organization (Hyper-V, VMWare, Windows), Active Directory, Microsoft 365, Backups, Proactive Maintenance, IT Security systems
• Ensure the proper security procedures and business continuity plans are maintained and properly tested
• Take lead on improvement and upgrade projects to the various systems within the IT Infrastructure
• Serve as a primary point of contact for internal users seeking technical assistance over the phone or email. Monitor and prioritize incoming IT service requests through ticketing software
• Provide technical assistance which may include, but is not limited to: computer support, server maintenance, software installation, network support, VPN maintenance and data recovery
• Maintain and install software, including antivirus software, windows updates and other applications and configurations
• Provide internal support for 3rd party applications, and act as the primary point of contact to liaison with 3rd party support
• Monitor and manage IT hardware assets and inventory
• Document an accurate record of work performed, including special work around or exceptional circumstances
• Identify improvements in procedures and services, and assists in their implementation
• Participate in the development of end user training documentation

Qualifications / Required Skills

Qualifications & Requirements

• Proficient knowledge and experience of server management including: Microsoft Server Operating Systems, Domain Controller, MS Active Directory, Microsoft 365 and Azure environment, and MS SQL Server
• Advanced knowledge in infrastructure technologies including (but not limited to): Windows Server; Windows Azure/Cloud Services; Microsoft Office365 admin centre; SharePoint; Active Directory; and Firewall technologies
• Experience with IT Help Desk process, procedures, and technologies required
• Excellent organizational skills and ability to handle unique situations, and multiple assignments with conflicting priorities
• Willingness to be creative and innovative in order to improve processes and find efficiencies
• Effective verbal and written communication skills, and an approach that focuses on the end user
• Criminal Record Clearance — Vulnerable Sector, as per Lookout’s policy and procedures
• Must hold a valid driver's license, have access to insured vehicle, and be willing to travel within Metro Vancouver to Lookout’s locations
• Must have two doses of COVID-19 Vaccine

Technical & Educational Requirements:

• Hands-on experience with networking, routing and switching and knowledge of VMWare and Hyper-V
• A post-secondary diploma or degree in IT, computer science, or related field
• Microsoft certification MCP or MCSE is considered a strong asset
• ITIL Certification an asset
• Experience or certification with SAP Business One and/or SAP SuccessFactors is considered a strong asset

Additional Information

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Contact Information

TO APPLY: Submit cover letter and resume at

https://careers.lookoutsociety.ca/job/New-Westminster-Systems-Administrator-BC-V3L-1B1/727064047/

CLOSING DATE: Applications will be accepted until December 28, 2022 at 5:00pm

*Only those short-listed will be contacted. No phone calls please.

Employer Profile

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving responsible and independent individuals. For more information about Lookout, please visit www.lookoutsociety.ca