Search Homelessness Services Association of BC

Job Description / Duties

Main Purpose and Function
Known as the “living room of the Downtown Eastside,” Carnegie Centre offers educational, recreational, cultural and social programming for the benefit of low income people of the Downtown Eastside.

Reporting to the Security Coordinator, the Office Support Clerk II is the public’s “first point of contact.” As part of the security team, the position provides clerical and administrative support to the Centre, supports security and safety of staff and patrons, and works to create a safe and welcoming environment for patrons and staff.

Specific Duties and Responsibilities
- Supports patrons seeking assistance and information by providing referrals to Carnegie staff, programming and services, community resources and government agencies.
- Answers the Centre’s main telephone line, responding to inquiries, transfers calls and takes messages for patrons and staff.
- Provides administrative support for internal and external special events and programming at the Centre.
- Responsible for the cash sale of Community Centre memberships and reconciliation of receipts.
- Issues loaned games and equipment.
- Creates and maintains a variety of records requiring use of a computer and Microsoft Access, Outlook, Word and Excel.
- Assists in the preparation of statistical reports, presentations and other documents using Microsoft Office.
- Abides by and upholds health, safety and security standards, including health and safety protocols related to COVID-19.
- Performs other related duties as required.

As a member of the security team, the Office Support Clerk II also is responsible for:
- Monitoring alarms including internal emergency duress system and access control; communicating using 2-way security radios;
- Monitoring outdoor access gate; and dispatching security as required.
- Maintains security incident database, including data entry, statistical analysis and reporting, and database maintenance.
- Provides backup to other security staff and liaising with emergency responders as required, including in volatile situations.

Please note that this position has a compressed 4-day work week. The successful candidate will be required to work a variety of shifts including mornings, evenings and weekends, as operationally required. Schedule may be subject to change due to facility requirements and in accordance with the Collective Agreement.

Qualifications / Required Skills

Qualifications
Education and Experience:
- Completion of Grade 12, supplemented by standard commercial or administrative courses preferably with at least 2 years of administrative experience and/or an equivalent combination of training and experience.
- Experience with and knowledge of the issues facing people experiencing homelessness, mental illness, addiction, impacts of colonialism, and/or poverty is an asset.

Knowledge, Skills and Abilities:
- Thorough knowledge of business English, spelling, punctuation and math.
- Working knowledge of departmental and other regulations, rules, procedures and practices that relate to the position occupied or which govern worksite activities and employee behaviour.
- Working knowledge of departmental functions, responsibilities and activities.
- Position requires a strong customer service focus.
Effective interpersonal, written & verbal communication skills.
- Demonstrated ability to use tact, discretion & confidence when dealing with the public.
- Ability to excel in frontline service delivery both independently and in a team environment.

A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Additional Information

All City of Vancouver employees are required to be fully vaccinated as a condition of hire and ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.

Business Unit/Department: Arts, Culture and Community Services (1200)
Affiliation: CUPE 15 Non Pks
Employment Type: Regular Full Time
Position Start Date: May 2022
Salary Information: Pay Grade GR-013: $24.88 to $29.13 per hour

Application Close: April 3, 2022
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.

Salary: Pay Grade GR-013: $24.88 to $29.13 per hour

Contact Information

To apply, please submit your application via: https://jobs.vancouver.ca/job-invite/34338/

If you have any questions, please reach out to us at recruitment@vancouver.ca

Employer Profile

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.