Search Homelessness Services Association of BC

Job Description / Duties

Employment Status

Casual

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Parkway Shelter, Surrey

5 minute walk from Gateway Skytrain Station

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews

Job Summary

The Data Clerk - Callout worker reports to the Site Manager or designate and works in conjunction with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Data Clerk-Callout worker carries out a variety of duties such as word processing, correspondence – phone and electronic, schedule and report tracking, typing, facilitating callouts and call recording, maintaining records of casual employees and answering general inquiries related to programs and policies.

Job Duties

Receives requests for emergency relief coverage, allocates and calls in relief staff to fill vacancies resulting from unfilled positions, in accordance with Lookout’s Casual Availability Policy and Procedure and the Collective Agreement
Inputs casual availability updates into employee database (Success Factors) and tracks any changes by running reports and notifying Site Manager or designate
Performs record management such as call records and attendance records as related to casual staff
Corresponds to staff directly during telephone callouts and conversations as well as corresponds electronically through email
Gathers and compiles information as required
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
Responsible for complying with and contributing to all aspects of health and safety program

Qualifications / Required Skills

Qualifications & Competence

Education, Training and Experience

Grade 12 diploma
Office Administration Certificate
OFA 1 First Aid Certificate
Recent related experience of one (1) year
OR an equivalent combination of education, training and experience
OR other qualifications determined to be reasonable and relevant to the work.

A minimum of two (2) years sobriety if having alcohol and/or drug problems.
Criminal Record Clearance – Vulnerable Sector
Skills and Abilities

Ability to work independently and in cooperation with others
Ability to communicate effectively both verbally and in writing
Ability to perform the demands of the job.
Knowledge of general office procedures
Ability to operate related equipment.
Suitability to work with disadvantaged and challenging adults in a diverse environment.
Ability to organize work
Ability to type 60 wpm
Ability to deal with others effectively
Ability to provide work direction
Ability to understand and maintain client/worker boundaries

Additional Information

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.
ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.
c. BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Salary: $24.76 - 26.38 depending upon applicants' length of seniority (as per the Collective Agreement)

Contact Information

Closing Date

Applications will be accepted until November 7, 2025 at 5:00pm

TO APPLY: Submit a cover letter and resume to: https://careers.lookoutsociety.ca/job-invite/2793/

**Employees of Lookout Housing and Health Society must apply online via the Internal Career Portal on SAP. **