Frequently Asked Questions (FAQ) > Course Management > Managing Your Training
posted on Jul 16, 2026
- How can I confirm my enrollment or access quizzes/certificates?
- Navigate to the "My Courses & Certificates" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).
- Note: Not all courses currently have a quiz or offer a certificate.
- Navigate to the "My Courses & Certificates" section in the Members Area. Here you'll find a list of your registered courses, links to quizzes (if available), and your certificates (after quiz completion, if applicable).
- I've used all my quiz attempts. How do I request a reset?
- Email info@hsa-bc.ca with the course name to request a quiz reset. Quiz resets are unlimited.
- What if I miss a live webinar or can't attend in-person training?
- Live webinars: Access is typically locked at start time. You can watch a recorded webinar on a similar topic, wait for the session to be uploaded to the Webinar Library, or check the Training Calendar for future offerings.
- In-person training: Our Webinar Library offers many recorded webinars 24/7, providing foundational knowledge if in-person attendance isn't possible.
- How do I cancel my event/course registration?
- Email info@hsa-bc.ca with the name of the course you wish to cancel.
- How do I access prerequisites for upcoming training sessions?
- Before registering for a course with prerequisites, follow the links to register in the Recommended Pre-learning section of the course listing for any courses you have yet to complete.
- After registering, HSABC may add required courses to your "My Courses & Certificates" section and email instructions. Log in and access the indicated modules.