Frequently Asked Questions (FAQ) > Account Management > Managing Your Profile & Organization
posted on Jul 16, 2026
- How do I update my staff profile?
- In the Members Area, click "My Profile" on the right sidebar to find options for updating your details, addresses, photo, and billing info.
- How do I access my invoice history?
- Find your invoices in the Members Area under "My Account."
- What payment methods are accepted?
- We accept credit cards and cheques. We do not accept direct deposits or electronic fund transfers (EFTs) currently.
- Credit Card: Go to Members Area > My Account, select your invoice, and complete the digital checkout. A receipt will be emailed to you instantly.
- Cheque: Make your cheque payable to the “Homelessness Services Association of BC”. Write your invoice number clearly in the memo section and mail it to:
- #202 – 26 Lorne Mews, New Westminster, BC V3M 3L7
- We accept credit cards and cheques. We do not accept direct deposits or electronic fund transfers (EFTs) currently.
- How do I remove my HSABC account?
- Please email info@hsa-bc.ca for assistance.
- How do I add staff members to our organization's account?
- Option 1 (through your portal): In "My Profile" > "Update Profile" in the Members Area, click "Add Secondary Member." Be sure to consent to email communication. Your staff will receive an email to complete their profile.
- Option 2 (staff sign up): Direct staff to our Join page: https://hsa-bc.ca/cgi/page.cgi/join.html to create their own profile under your organization.