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VERSION:2.0
PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
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UID:ExSite-EvtCal-531-@hsa-bc.ca
DTSTAMP:20260911T193819
DTSTART:20230209T090000
DTEND:20230209T160000
SUMMARY:Managing Hostile Interactions-In-Person-Victoria
DESCRIPTION:Service providers are aware of the challenges of dealing with
  upset, angry, frustrated and confused clients. Increasingly, one is pre
 sented with personally intimidating, hurtful hostile behaviour. Hostile 
 incidents are clearly on the increase; dealing effectively with hostile 
 individuals takes energy and the careful application of a specific range
  of skills. Unfortunately, it is much easier to intensify hostility than
  to defuse it. This workshop will provide participants with proven strat
 egies for managing hostile interactions in a manner that dramatically in
 creases the likelihood of constructive resolution for all parties.\n\n 
 Held at Old House Hotel at 1730 Riverside Lane, Courtenay.  \n\nInstr
 uctor: Mario Govorchin\n\nMario Govorchin is a dynamic, energetic and en
 tertaining speaker and trainer. Much of his training work with organizat
 ions focuses on leadership, team development, change management, workpla
 ce harassment prevention, communication and conflict resolution. He is w
 ell-regarded in his work as an interventionist for organizations experie
 ncing high internal conflict. Mario has particular strengths in individu
 al performance and behavioural coaching and in mediating complex multi-p
 arty disputes.Mario has significant experience working with individuals 
 and teams in a coaching context; helping them to see and understand coll
 ective and individual behaviours and processes in new ways. He has worke
 d with numerous organizations in a coaching capacity to support successi
 on management, team and company performance enhancement and cohesion, an
 d individual performance and behaviour modification.Mario is very well-k
 nown and recognized for his comprehensive training in the areas of high 
 anger, crisis and violence management for corporate, government and non-
 profit organizations. He is an acknowledged expert in the area of workpl
 ace violence prevention. Mario is also very committed to Social Services
  agencies throughout BC as both a Trainer and Facilitator and has develo
 ped and delivered programs such as Managing the Hostile Individual, Deal
 ing with Challenging Behaviours and Violence in the Workplace Prevention
 . He regularlyprovides services to Portland Hotel Society, the Salvation
  Army, Canadian Mental Health Association and many others. Mario also ma
 intains an active Senior Trainer role at the Justice Institute of BC.
LOCATION:Salvation Army- ARC 
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