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PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
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UID:ExSite-EvtCal-200-@hsa-bc.ca
DTSTAMP:20260306T030410
DTSTART:20210928T090000
DTEND:20210928T120000
SUMMARY:HSABC Webinar: Managing Hostile Interactions Part 1 with Mario Go
 vorchin
DESCRIPTION: Service providers are aware of the challenges of dealing wi
 th upset, angry, frustrated and confused clients. Increasingly, one is p
 resented with personally intimidating, hurtful hostile behaviour. Hostil
 e incidents are clearly on the increase; dealing effectively with hostil
 e individuals takes energy and the careful application of a specific ran
 ge of skills. Unfortunately, it is much easier to intensify hostility th
 an to defuse it. This workshop will provide participants with proven str
 ategies for managing hostile interactions in a manner that dramatically 
 increases the likelihood of constructive resolution for all parties.\n\n
 Instructor: Mario Govorchin !\n\nMario Govorchin is a dynamic, energetic
  and entertaining speaker and trainer. Much of his training work with or
 ganizations focuses on leadership, team development, change management, 
 workplace harassment prevention, communication and conflict resolution. 
 He is well-regarded in his work as an interventionist for organizations 
 experiencing high internal conflict. Mario has particular strengths in i
 ndividual performance and behavioural coaching and in mediating complex 
 multi-party disputes.\nMario has significant experience working with ind
 ividuals and teams in a coaching context; helping them to see and unders
 tand collective and individual behaviours and processes in new ways. He 
 has worked with numerous organizations in a coaching capacity to support
  succession management, team and company performance enhancement and coh
 esion, and individual performance and behaviour modification.\nMario is 
 very well-known and recognized for his comprehensive training in the are
 as of high anger, crisis and violence management for corporate, governme
 nt and non-profit organizations. He is an acknowledged expert in the are
 a of workplace violence prevention. Mario is also very committed to Soci
 al Services agencies throughout BC as both a Trainer and Facilitator and
  has developed and delivered programs such as Managing the Hostile Indiv
 idual, Dealing with Challenging Behaviours and Violence in the Workplace
  Prevention. He regularly\nprovides services to Portland Hotel Society, 
 the Salvation Army, Canadian Mental Health Association and many others. 
 Mario also maintains an active Senior Trainer role at the Justice Instit
 ute of BC.\n\n----------------------------------------------------------
 --------------\n\nHow to Register for Training Courses:\nIf your organiz
 ation is a member of HSABC\n- login with your login credentials\n- if yo
 u do not have your own account/login, please click the Member rate and f
 ollow prompts for setting up an account.\n\nIf your organization is not 
 a member of HSABC, please select the Non-member rate and create a guest
  account.\n\nWhy do I need an account?\nYou will be able to log into the
  private area and view your training courses and certificates.
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