Webinar Description:

Clear, accurate documentation is an essential part of frontline work. This session explores practical strategies for writing concise, objective, and meaningful case notes, reports, and incident documentation. Participants will learn how to document interactions in ways that support accountability, continuity of care, and client dignity.

The training also introduces an anti-oppressive lens to documentation, examining how bias, assumptions, and systemic power dynamics can show up in written reports. Through examples and discussion, participants will learn how to recognize and reduce biased language, write from an objective perspective, and ensure incident reports reflect facts rather than interpretations.

By the end of the session, participants will have tools to strengthen their documentation practices while supporting ethical, respectful, and equitable service delivery.

Instructor: Dawn Campbell

Instructor Bio: Dawn Campbell (she/her) is a Registered Social Worker and Veterinary Social Worker with the Vancouver Humane Society, where she supports individuals and families facing financial hardship through the McVitie Veterinary Assistance Program, providing access to emergency veterinary care. She specializes at the intersection of social services and animal welfare, with a focus on trauma-informed, pet-inclusive, and community-based practice.  Dawn has nearly a decade of frontline experience working in Vancouver’s Downtown Eastside, where she has provided emotional support, advocacy, systems navigation, crisis support, and referrals for individuals whose companion animals are part of their care story. Her work is grounded in a deep understanding of the complex realities faced by people navigating homelessness, financial insecurity, and systemic barriers, and the strengths and resourcefulness people draw on in these circumstances.  In addition to her role at the Vancouver Humane Society, Dawn is a Board Director with the BC Bereavement Helpline, where she is supporting the relaunch of their pet loss support program. She also operates a private counselling and consulting practice specializing in grief, trauma, the human–animal bond, and program and policy development. Dawn is passionate about strengthening cross-sector collaboration and building systems that honour the deep connections between people and their companion animals.