Webinar Description:

Running a shelter setting well requires clear structure, consistent practice, and strong frontline decision-making. This course focuses on the practical application of shelter frameworks that support safe, predictable, and well-functioning shelter operations across all shifts.

Drawing from a shelter structure developed and implemented by an instructor with lived and living experience, participants will learn how to apply day-to-day operational practices, including intakes and exits, shift routines, boundary setting, responding to incidents, documentation, and communication between staff. The course emphasizes how consistency and clarity reduce conflict, support staff confidence, and create environments where residents know what to expect.

Participants will examine how policies, rules, and routines show up in real time on the floor, and how frontline workers can apply discretion without undermining structure or fairness. Attention is given to professional judgment, role clarity, and decision-making under pressure, as well as how documentation and internal communication impact both residents and staff teams.

This course is designed for frontline workers and supervisors who want practical tools for running a shelter effectively—balancing safety, accountability, and dignity while navigating the realities of limited resources and complex human needs.

Instructor: TBA