Webinar: Trauma Informed Practice: Intake, Systems and Environment Management
April 1, 2026, 10:00 AM - 12:00 PM
Webinar Description:
This session builds on the foundational principles of Trauma-Informed Practice (TIP) and explores how frontline shelter, drop in and other outreach settings can practically apply TIP into their environments and systems.
The course will focus on practical applications of trauma-informed practice across key operational areas, including intake procedures, physical environment setup, the transparent and consistent application of rules, policies, and safety expectations, and staff education. Participants will engage in guided reflection and collaborative planning to envision what trauma-informed practice could look like in their own organizations and to identify concrete steps for strengthening trauma-informed service delivery.
This course is an advanced level offering, with the understanding that you have some prior knowledge of what Trauma Informed Practice is. You are encouraged to take advantage of some of our other training offerings (listed below) to enhance your learning experience.
Recommended pre-learning:
Trauma Informed Practice: Foundations in Frontline Work (Webinar Library)
Trauma Informed Practice, Somatics and PTSD (LearnHSABC)
Instructor: Dr. Heather Fulton
Instructor Bio:
Dr. Heather Fulton is a Registered Psychologist and leading expert in concurrent disorders, trauma-informed care, and evidence-based psychotherapy. With a PhD from Dalhousie University and over a decade of clinical experience in B.C., she teaches and supervises across multiple hospital and university settings, including Royal Columbian Hospital and UBC.
Dr. Fulton is certified in CBT, Seeking Safety, Motivational Interviewing, and Brief Action Planning, and is widely recognized for her engaging training, consultation, and guest teaching on best practices in mental health and substance-use care. She has published and presented internationally on innovative approaches to treating concurrent disorders.
Through Wayfinder Wellness Centre, she also offers limited private practice, helping clients navigate substance use, anxiety, trauma, and life transitions with a compassionate, evidence-based approach.