Webinar Description:

This training offers a trauma-informed, lived-experience-based approach to supporting individuals experiencing homelessness and complex trauma, including PTSD. Rather than focusing solely on housing checklists and systems navigation, this session explores the deep psychological, emotional, and practical shifts required to move from street life to stable housing. Participants will challenge traditional assumptions about capacity, compliance, and readiness, and learn how to shift from a system-centered to a person-centered model of care. We will also explore the internal and external barriers that people face when transitioning to housing—such as fear, hypervigilance, loss of community, and unfamiliarity with structured environments—and how supporters can respond with compassion, flexibility, and realism.

Instructor: Serafina Christine

Instructor Bio: Serafina is a collaborative and intuitive Human Resource Consultant with 7 years of human resource experience and with two coaching certificates (somatic-based). She loves to work in innovative and human-focused environments with health and well-being a high priority; where staff are supported to learn, grow and advance their careers. Her passion, curiosity, and lived experience have led her to become a resource on trauma for several organizations, including the CPHR, where she has been on several panels about Trauma in the workplace. Serafina combines her lived experience of being unhoused for five years, her work experience, and complex PTSD with the science behind the ways trauma impacts people’s mind, body and spirit.