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PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
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UID:ExSite-EvtCal-640-@hsa-bc.ca
DTSTAMP:20260721T065355
DTSTART:20230719T090000
DTEND:20230719T160000
SUMMARY:HSABC In-Person Training: Managing Hostile Interactions- Courtena
 y
DESCRIPTION:Service providers are aware of the challenges of dealing with
  upset, angry, frustrated and confused clients. Increasingly, one is pre
 sented with personally intimidating, hurtful hostile behaviour. Hostile 
 incidents are clearly on the increase; dealing effectively with hostile 
 individuals takes energy and the careful application of a specific range
  of skills. Unfortunately, it is much easier to intensify hostility than
  to defuse it. This workshop will provide participants with proven strat
 egies for managing hostile interactions in a manner that dramatically in
 creases the likelihood of constructive resolution for all parties.\n\n 
 Venu:  Old House Hotel 1730 Riverside Lane, Courtenay, BC\n\nInstructo
 r: Mario Govorchin\n\nMario Govorchin is a dynamic, energetic and entert
 aining speaker and trainer. Much of his training work with organizations
  focuses on leadership, team development, change management, workplace h
 arassment prevention, communication and conflict resolution. He is well-
 regarded in his work as an interventionist for organizations experiencin
 g high internal conflict. Mario has particular strengths in individual p
 erformance and behavioural coaching and in mediating complex multi-party
  disputes.Mario has significant experience working with individuals and 
 teams in a coaching context; helping them to see and understand collecti
 ve and individual behaviours and processes in new ways. He has worked wi
 th numerous organizations in a coaching capacity to support succession m
 anagement, team and company performance enhancement and cohesion, and in
 dividual performance and behaviour modification.Mario is very well-known
  and recognized for his comprehensive training in the areas of high ange
 r, crisis and violence management for corporate, government and non-prof
 it organizations. He is an acknowledged expert in the area of workplace 
 violence prevention. Mario is also very committed to Social Services age
 ncies throughout BC as both a Trainer and Facilitator and has developed 
 and delivered programs such as Managing the Hostile Individual, Dealing 
 with Challenging Behaviours and Violence in the Workplace Prevention. He
  regularlyprovides services to Portland Hotel Society, the Salvation Arm
 y, Canadian Mental Health Association and many others. Mario also mainta
 ins an active Senior Trainer role at the Justice Institute of BC.\n
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