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PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
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UID:ExSite-EvtCal-630-@hsa-bc.ca
DTSTAMP:20260519T174709
DTSTART:20230531T090000
DTEND:20230531T160000
SUMMARY:HSABC In Person Training: Managing Hostile Interactions- Vancouve
 r
DESCRIPTION:Service providers are aware of the challenges of dealing with
  upset, angry, frustrated and confused clients. Increasingly, one is pre
 sented with personally intimidating, hurtful hostile behaviour. Hostile 
 incidents are clearly on the increase; dealing effectively with hostile 
 individuals takes energy and the careful application of a specific range
  of skills. Unfortunately, it is much easier to intensify hostility than
  to defuse it. This workshop will provide participants with proven strat
 egies for managing hostile interactions in a manner that dramatically in
 creases the likelihood of constructive resolution for all parties.\n\n 
 VENUE: 139b Kiefer St. Vancouver, BC\n\nInstructor: Mario Govorchin\n\nM
 ario Govorchin is a dynamic, energetic and entertaining speaker and trai
 ner. Much of his training work with organizations focuses on leadership,
  team development, change management, workplace harassment prevention, c
 ommunication and conflict resolution. He is well-regarded in his work as
  an interventionist for organizations experiencing high internal conflic
 t. Mario has particular strengths in individual performance and behaviou
 ral coaching and in mediating complex multi-party disputes.Mario has sig
 nificant experience working with individuals and teams in a coaching con
 text; helping them to see and understand collective and individual behav
 iours and processes in new ways. He has worked with numerous organizatio
 ns in a coaching capacity to support succession management, team and com
 pany performance enhancement and cohesion, and individual performance an
 d behaviour modification.Mario is very well-known and recognized for his
  comprehensive training in the areas of high anger, crisis and violence 
 management for corporate, government and non-profit organizations. He is
  an acknowledged expert in the area of workplace violence prevention. Ma
 rio is also very committed to Social Services agencies throughout BC as 
 both a Trainer and Facilitator and has developed and delivered programs 
 such as Managing the Hostile Individual, Dealing with Challenging Behavi
 ours and Violence in the Workplace Prevention. He regularlyprovides serv
 ices to Portland Hotel Society, the Salvation Army, Canadian Mental Heal
 th Association and many others. Mario also maintains an active Senior Tr
 ainer role at the Justice Institute of BC.
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