Author: Rebecca Bell

Our Landlords

Program Contacts

Our landlords recognize that second chances can make all the difference in the life of someone who has faced adversity. They are part of the solution to ending homelessness in Maple Ridge.
We ask our landlords to:
Know their responsibilities and act on their rights as landlords
Provide a safe and secure residence that meets agreed upon minimum standards
Share their knowledge about the community
Contact us if they are experiencing challenges in a tenancy
Attend a quarterly landlord forum
We support our landlords by:
Providing a personalized landlord liaison
Providing tenants who have references and complete training on how to be a responsible tenant
Being honest about tenant information
Guaranteeing the payment of rent during tenancy
Providing insurance and a small repairs fund to cover damage that may occur
Supporting tenants to know and act on their rights and responsibilities as a successful tenant
Finding new tenants if the previous tenant moves
Reducing costs associated with evictions

Other Contacts

We value informed landlords and want to support you in experiencing a successful tenancy. If you would like to find out more about your rights and responsibilities as a landlord, you can contact the Residential Tenancy Branch.
Website: http://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies
Phone: 604-660-1020
Email: HSRTO@gov.bc.ca
If you’d like to contact our Head Office for more information about the program, you can contact us at:
Address: 101-22207 Brown Avenue Maple Ridge, BC V2X 9B5
Phone: 604-466-3031

[Landlord Engagement Project]

Finding the right fit for landlord and tenant success

prepared in partnership with the Greater Vancouver Shelter Strategy

It’s important to us that you are able to easily contact us and receive timely responses.
Your Landlord Liaison is: _________________________
Phone: __________________________
(Responses within 48 hours)
Email: __________________________
(Responses within 24 hours)
This is your ‘go to’ point of contact with any questions or concerns you might have during tenancy. They will connect with you on at least a monthly basis.
Your tenant’s Case Worker is: ___________________________
They will keep you updated about your tenant when possible and may call or visit as needed.

Our Program

Our Commitment

Our Results

The [Landlord Engagement Program] supports people who have experienced homelessness and other adversities to find and maintain permanent housing. We believe that by using a ‘whatever it takes’ approach, we can help our program’s participants to learn what it means to be a successful tenant. With housing as a stable base, we support our participants to realize their goals of meaningful participation in and connection with their community.
We work with program participants to understand their housing needs and connect them with housing that sets them up for success. Based on their needs, new tenants receive:
A dedicated case worker who visits them on at least a weekly basis
Rent supplements to ensure they only pay 30% of their income towards housing
Move-in packs of basic household items
Training on tenancy rights and responsibilities and how to manage their home
Supports to promote personal health that covers all aspects of health and well-being
Mediation with landlords and other tenants
Support to connect with volunteer, employment and other community engagement opportunities

It is important to us that the [Landlord Engagement Program] contributes positively to building a vibrant community in Maple Ridge.
We commit to:
Valuing our landlords and our community as partners in this initiative
Providing opportunities for meaningful feedback on our program and responding to concerns as they are identified
Collaborating with other service providers to ensure that the [Landlord Engagement Program] enhances support for people experiencing homelessness
Partnering with municipal, regional and provincial decision makers to align program goals and share data to support their initiatives
Supporting both tenants and landlords if problems arise during tenancy and re-housing tenants if the tenancy relationship cannot be mended
Living up to our word - when we say we will do something, we will do it
Being accountable for our program success by constantly learning how to improve and reporting on measurable outcomes

# of program tenants:
# of program landlords:
% of tenants permanently housed:
Time taken to find housing

<1 month 1 - 3 months 3 - 6 months 6+ months

Success Stories

Research shows that shows that using the practices employed within the [Landlord Engagement Program] prevents the need for eviction in 80-90% of tenancies.
Here’s what some of our landlords and tenants say:
“[Landlord quote regarding their experience with the program.]”
- Program Landlord
“[Another quote by a landlord or tenant talking about program success.]”
- Program Landlord/Tenant
“[Tenant quote about the impact of housing and supports.]”
- Program Tenant