Webinar Descriptions

Foundational Courses

Case Planning  Part 1: An Introduction

Strong case planning skills can help front-line staff and outreach teams effectively break the cycle of entrenched homelessness by learning how to move their clients into a continuum of services.  HSABC’s Introduction to Case Planning webinar is a valuable training tool that introduces the basic principles of the case planning process.  The webinar explains how a front-line worker, or outreach team, can incorporate effective case planning techniques into their decision-making when working with challenging clients that seem resistant to change.

Case Planning: Part 2

HSABC’s more advanced Case Planning II webinar teaches participants how to complete the required paperwork for BC Housing (Case Planning Forms).  This webinar also reviews the purpose of each form and how best to approach completing these documents to ensure they become effective tools that drives the case planning process.  The second half of HSABC’s Case Planning II webinar explores the ethics of case planning.  Client autonomy, informed consent, impartiality and duty of care are ethical frameworks that are explored in this interactive, webinar learning experience.

Instructor: Katherine Aubrey

Conflict, Communication & Listening

This webinar examines a challenge not often addressed in doing front-line work: dealing with a difficult co-worker.  We will offer tips and tools for dealing with common conflict situations that arise with other co-workers. We will also provide a unique strategy for changing how you see conflict situations, how you experience them and the approaches you take to resolve them.

Instructor: Katherine Aubrey

Cultural Competency 100: Understanding Indigenous Historical Influences

This session will present and create a stronger understanding of historical influences that have shaped Indigenous people across this country. It will offer a different worldview that can affect
how well programs and services can be designed and delivered to Indigenous clients. It will identify some tools and strategies that a non-Indigenous service provider can use to self-assess
their awareness and possible biases that could conflict with Indigenous worldviews and historical experiences. This webinar goes a bit beyond simply telling about Residential Schools,
etc., and ideally would be followed up with an in-person skills developing session afterwards.

Instructor: Kevin Barlow

Cross Cultural Awareness

HSABC’s Cross Cultural Awareness webinar explores: What is culture?  What culture do I come from?  How does cultural understanding help me to be more effective in my work with people that are different from me? HSABC’s Cross Cultural Awareness webinar helps participants identify various tools they can use to understand people from other cultures.  Examples of common cultural misunderstandings are discussed. This webinar has a question and answer period, so participants can have their questions answered in real time.

Instructor: Katherine Aubrey

Effective Workplace Boundaries for the Homeless Sector

HSABC’s Effective Workplace Boundaries for the Homeless Sector webinar reviews the importance and purpose of workplace boundaries when providing services to homeless and at-risk populations.  The challenges of setting and maintaining effective workplace boundaries are explored and specific boundary issues such as; personal disclosure of information to clients from staff, client-staff relationships outside of work, dual relationships, gift-giving and gift-receiving, and conflicts of interest are discussed.  This webinar is an interactive learning experience where participants are encouraged to ask questions.

Instructor: Katherine Aubrey

MRT & HSABC: Overdose Aftercare for Front-line Workers

In your work, you may have to respond to an overdose to save a life. It is impossible to know how you are going to feel during or after responding to an overdose. Evidence shows that being proactive and having a plan in place improves resiliency and recovery. In this webinar we will review:

  • Different ways human beings can be impacted after responding to an overdose, and
  • Tips and strategies to develop an after-care plan for overdose

Instructor: MRT


MRT & HSABC: Psychological First Aid

The Provincial Overdose Mobile Response Team (MRT) is a free and confidential service for frontline workers and first responders being impacted by the public health opioid emergency in BC. MRT offers psychosocial support in shape of critical incident support and capacity building to support the resiliency and wellness in the work. Psychological First Aid is a simple tool that anyone can use anywhere to help ourselves or others when we have been activated by a stressful or traumatic incident.

Instructor: MRT

Brittany Martell, Crisis Intervention Specialist, Provincial Overdose Mobile Response Team (MRT)

Substance Use Awareness and Safety Training

The latest research on drug use, the effects on behaviour and skills to help as you support clients with addictions.  This HSABC webinar applies questioning and exploration to understanding, and learning about the physiological effects of certain drugs, including: hallucinogens, depressants, stimulants, anabolic steroids and cannabis.  During this webinar, participants will learn about:

  • What drugs are being used;
  • What someone looks like when they are on different types of drugs;
  • How to assess and manage someone you think is under the influence of drugs; and
  • How to manage a critical emergency.
  • The session will give an overview of harm reduction best practices, the overdose crisis and resources available to workers.

Instructor: Shari McKenzie-Ramsay & Peter Ramsay

Suicide Risk Factor Checklist

HSABC’s Suicide Risk Factor Checklist webinar discusses how to use the Suicide Risk Factors checklist for providing information to local mental health providers, hospitals, and health authorities.  This webinar teaches participants how to transfer pertinent information that mental health workers can use to engage vulnerable and at-risk populations.  The Suicide Risk Factor checklist tool is not intended to replace a qualified mental health assessment. Rather, HSABC’s Suicide Risk Factor Checklist webinar is an interactive learning experience that can help participants effectively address risk factors in a supportive environment.

Instructor: Peter Fedos

Trauma in the Shelter Sector (Part 1 & 2)

HSABC’s Trauma in the Homeless Sector webinar offers a compelling look into the science of trauma and how service providers can effectively respond to clients and co-workers that may be affected by trauma.  Participants learn best practices for trauma-informed practices and how they can help individuals affected by trauma.  HSABC’s Trauma in the Homeless Sector webinar provides opportunities for participants to ask questions as well as contribute to surveys and discussions.

Instructor: Katherine Aubrey

Understanding and Managing Aggressive Behaviours – “Meeting People where they are at”

Compassionately Managing Aggressive Behaviours: This session will discuss alternative approaches to verbal and physical behaviours that are expressed in an unsafe or aggressive manor in a shelter, outreach and housing setting. Taking a people centred approach, the instructors will discuss how to meet folks where they are at and co-regulating each other to stay connected and prevent further traumatization. To quote Ronnie, one of the instructors, “Kindness is our best option for co-creating safety”.

Instructor: Vikki Reynolds & Ronnie Grigg

Working with Transgender Populations

Everyone should have equitable access to shelter, food and safety when they are in need. However, research shows that for transgender individuals, this is often not the case. Most service providers have not had the opportunity to learn about issues working with transgender individuals accessing their services. Yet these populations are at heightened risk of homelessness, poverty, mental/physical health and/or substance use problems, violence and face additional barriers to accessing services. These sessions, facilitated by Vancouver Coastal Health’s PRISM program, will address ways to make your shelter and housing programs more inclusive and welcoming to transgender individuals. During this training you will explore: definitions and key concepts, social factors for transgender people, unique challenges and barriers to housing, and practical strategies to make your program more inclusive.

Instructor:  Webinar is taught by staff from Prism, Vancouver Coastal Health’s education, information and referral service for the lesbian, gay, bisexual, trans, Two-Spirit and queer + (LGBT2Q+) communities.

Work-Life Balance

Do you feel like you don’t have enough time to accomplish what is important to you? This webinar examines the work-life balance challenges facing many employees and how to recognize signs of burnout.  The intention of this webinar is to offer some practical knowledge, tips and strategies to help front-line workers to feel more empowered to begin to shift the imbalance they may be experiencing.

Instructor: Katherine Aubrey

Working with Elderly Shelter Clients

Sadly, the shelter sector is responding to a growing number of seniors that are accessing homeless services. Working with elderly clients in the homeless sector can be challenging due to the complex needs of these vulnerable clients. HSABC’s Working with Elderly Shelter Clients webinar examines health issues and how the effects of aging impact elderly shelter clients.  This webinar examines specific areas for front-line, outreach and case planner workers to consider when engaging elderly clients.  This interactive webinar introduces techniques that can be helpful when trying to create safe, respectful spaces for elderly clients.

Instructor: Peter Fedos

When Caring Hurts: Dealing with Vicarious Trauma

This workshop explores the impact of working in a helping profession. Participants will learn about the symptoms and definitions of burnout, compassion fatigue, empathy fatigue and vicarious trauma and review specific tools for dealing with symptoms in order to build resiliency. This session also examines ways to manage the negative impact that come with working in the social service field in order to take care of yourself and to thrive.

Instructor: Amanda Thiessen

Management Courses

Effective Document and Report Writing

Document creation and writing are essential skills used when working with clients that access shelters, outreach teams, case planners and service providers.  HSABC’s Effective Document and Report Writing webinar teaches participants the basic techniques and practices of clearly written client and agency documents.  Participants will learn the basics of how to create written documents that transfer information effectively to shift supervisors, case managers, and agency, in a fun, interactive and supportive environment.

Instructor: Peter Fedos

Emotionally Intelligent Leaders

A session for leaders and managers on how emotional intelligence can be one of the greatest factors in leadership success. Knowing yourself well, understanding your team, bringing transparency and speaking truth can bring confidence in you as a leader. Learn about the differences between a manager and a leader, and how to be an inspiration and an influencer.

Instructor:  Reid Johnson

Introduction to Strategic Planning

An effective strategic plan will inspire a diverse group of organizational supporters and team members, including funders, volunteers, donors and staff, to drive towards shared outcomes. Confirming a clear purpose, and defining priorities, are critical elements to a robust strategic plan.

This session will introduce a planning framework specific to not-for-profit organizations, and outline steps to building a plan with your team.

For this webinar we’ll focus on:

  • Evaluate the differences between a strategic plan and an operational plan
  • Outline different types of environmental scans and their role in effective preparation for strategic planning
  • Decribe the five components of a strategic plan for your organization: Vision, mission, success, strategic goals and values
  • Topics
  • Achieving organizational alignment and commitment to shared goals through a strategic plan

Instructor: Mark Friesen

Managing for Improved Performance

HSABC’s Managing for Improved Performance webinar outlines the steps managers can take to effectively manage staff to improve employee performance.  Special sections on absenteeism and problematic employee behaviour are explored with tips on documentation and ways managers can affect positive change in the workplace.  HSABC’s Managing for Improved Performance webinar is geared for those in management and supervisory positions and is suitable for both union and non-union employers.

Instructor:  Marsha Goldford

Managing Multi Generations in the Workforce

With the prospect of four plus generations in today’s workforce, never before has managing diverse work styles, preferences and expectations been more challenging. What does it take to secure and inspire talent to get the job done? How do you find that ‘middle ground’ that engages and challenges younger workers without discarding tried and true established ways of doing business? How do you get your less tech-savvy employees to warm to new approaches? This HSABC webinar will take a closer look at generational differences and examine tools and techniques for attracting and keeping the best fit for your organization and for motivating your employees to be present, productive and professional in performing their jobs.

Instructor: Marsha Goldford

New Managers and Supervisors

This 90-minute webinar will provide an introduction to basic management tools and strategies geared toward the unique needs of supervisors, managers, and team leads working in organizations that provide shelter, housing, and other services to people experiencing homelessness.   This webinar is aimed at service providers who are new to managing staff, but the information covered is also applicable to people leading volunteers and to more seasoned managers looking to refresh their skills or expand their leadership toolkit.  In this webinar, we will explore some common challenges facing new managers, especially in dynamic environments where resources are tight. We will focus on easy-to-implement tools and strategies that managers can employ to ease their own transition into a leadership role and to support their direct reports and their teams to thrive.

Instructor: Darcie Bennett, PhD, CEC

Organizational Prevention of Vicarious Trauma for Executive Directors, Board Members and Mangers.

This webinar provides an overview of what vicarious trauma is and its impact at an organizational level (e.g. absenteeism, high turnover etc). The session focuses on the prevention and intervention of vicarious trauma in the areas of organizational culture, work load, work environment, education, group support, supervision, and resources for self care. Participants will leave with a tailored practical and implementable strategy to take back to their organization.

Instructor:  Amanda Thiessen

Present and Accounted For: Attendance Management 101

The work force is aging, and at the same time, a younger generation of workers is emerging and redefining the workplace with the advent of technology and tools that promote virtual vs. physical presence. How do you effectively create and manage your organizations needs for regular, scheduled, in-person attendance by your employees?  This workshop offers a primer for people managers at all levels complete with policies, programs, tools and techniques, on how to encourage ‘presenteeism’ and how to address fault and no-fault absenteeism should it become problematic for your organization.

Instructor: Marsha Goldford

Strategies for an Effective Board

A highly effective and engaged board has clarity around roles, responsibilities and aligns their work and performance with organizational values and vision. Great boards are also fun – and make decisions in a way that is both inclusive and empowering.

This session focuses on board members’ key responsibilities and moves boards out of operations and into the “big picture”.

For this webinar we’ll focus on:

  • A more engaged board and stronger alignment to the organizational mission and vision
  • Tools to increase the effectiveness of your board meetings
  • Understand the three modes of governance
  • Understand practices that build effective boards
  • Learn new tools that support good governance (e.g. consent agendas, board calendars)

Instructor: Mark Friesen

Specialized Courses

TRAC & HSABC: Deposits, Fees and Rent Increases

For most tenants in BC, money is tight and every dollar matters. Can your landlord charge you for having a pet?  What about if you pay your rent late? Do you know about the recent legislative amendment to the annual rent increase formula? This webinar will educate you on the rules regarding deposits, fees and rent increases to ensure that you’re not paying your landlord any more money than you need to.

Instructor: Andrew Sakamoto

BCSTH & HSABC: Domestic Violence and Safety Planning: What You Need to Know

Description: Violence against women and their children by intimate partners is the leading cause of women’s homelessness[i].  Chances are, you’ve already work with women who have experienced abuse or will encounter them in the future.  Safety planning is one of the essential tools that can increase the safety of the survivor and those around them.  This webinar will provide an overview on domestic violence and its impacts.  We will offer tips on how to recognize domestic violence and how to support someone who is experiencing it.  We will also discuss how to safety plan with a woman who is leaving an abusive partner.

Instructor: Pakka Liu

Family Homelessness: Exploring a Family – Centered Approach

According to research, the number of families requiring emergency shelter services in Canada continues to increase. Most shelter systems are not suited to meet the needs of this complex population which causes families to move between cars, campgrounds and friends’ homes. This webinar for front line staff will review recent homelessness trends and discuss best-practices for responding to families experiencing homelessness.

Instructor: Jodi Sturge

Helping Clients To Obtain ID

This webinar will cover the process of helping clients apply for government-issued identification, and strategies for dealing with common obstacles in the application process. Obtaining identification can be densely administrative and complicated, filled with contradictory forms and other barriers. It can be particularly difficult for people experiencing homelessness and other systemic forms of marginalization, many of whom lack any identification whatsoever. Obtaining identification can be an important step in pursuing many routes to housing and stability: opening a bank account, obtaining social assistance, checking into a detox program, or signing a lease, among other things. Drawing on the knowledge used in the ID Clinic operated by UBC Law students and volunteer lawyers in Vancouver’s Downtown Eastside, this discussion will reflect the lessons learned from the clinic’s first year and a half in operation.

Instructor: Julia Riddle

TRAC & HSABC : Dispute Resolution 1 & 2

Want to know more about how residential tenancy dispute resolution works and how to be an effective advocate in the process? Join HSABC for a one-hour, informative webinar learning experience that teaches the skills you will need to present your case more effectively.  Presented in partnership with TRAC.

Instructor: Andrew Sakamoto

TRAC & HSABC: Evictions: What You Should Know

Evictions – What you Should Know webinar helps front-line staff, outreach workers and service providers prevent evictions when their clients; repeatedly pay their rent late, have a landlord that is redeveloping a property, or breach the tenancy agreement.  This webinar will help participants learn the process for evictions, timelines for dispute resolution, and what can be done to advocate for a client facing an eviction.  Presented in partnership with TRAC.

Instructor: Andrew Sakamoto

TRAC & HSABC: Breaking a Lease

A fixed-term tenancy – often referred to as a “lease” – is a legal contract.  How much compensation does a tenant owe their landlord for breaking a lease?   Are there times when a tenant is legally allowed to break their lease?  What are some alternatives to lease-breaking?  This webinar will teach participants the rights and responsibilities of tenants and landlords when signing fixed-term tenancies, or “leases”.  Presented in partnership with TRAC.

Instructor: Andrew Sakamoto

TRAC & HSABC: Bed Bugs

Bed bugs are everywhere, from the Downtown Eastside, to the West End, and everywhere in between. So how do you avoid bed bugs, spot bed bugs, and treat bed bugs? Can landlords evict tenants for bringing bed bugs into a rental unit? Can tenants end their tenancy if they find bed bugs? These are just some of the complicated questions that this webinar will explore. Presented in partnership with TRAC.

Instructor: Andrew Sakamoto

TRAC & HSABC: Repairs and Maintenance

Most of BC’s purpose-built rental housing is aging and in need of ongoing maintenance.  According to the Residential Tenancy Act, tenants have a right to live in rental housing that is “suitable for occupation”.  How do you ask for your landlord to make repairs?  What’s the difference between routine maintenance. Learn about the rights and responsibilities of landlords and tenants in this informative webinar.  Presented in partnership with TRAC.

Instructor: Andrew Sakamoto

TRAC & HSABC: Residential Tenancy Law 101

Residential Tenancy Law 101 webinar reviews the basic principles of residential tenancy law.  This Residential Tenancy Law 101 webinar is a learning opportunity that provides participants with specific information about residential security deposits, lease obligations and condition inspection reports.  This webinar’s question and answer period will provide participants with opportunities to ask specific questions about tenancy rights as they pertain to their clients.  Presented in partnership with TRAC.

Instructor: Andrew Sakamoto

TRAC & HSABC: The Right to Peace & Privacy in Your Home

All tenants have a right to quiet enjoyment of their rental housing.  This means that they are entitled to reasonable privacy, exclusive use of their unit, and freedom from unreasonable disturbances.  This webinar will cover topics such as noise, smoking, disclosure of personal information, and landlord entry.

Presenter: Andrew Sakamoto

Negotiating with Landlords

This HSABC webinar identifies ways to successfully work with landlords to find private market rental housing for hard to house clients.  The webinar includes many real-life examples and strategies to help clients find the right housing.

Attendees will learn about:

  • The housing search;
  • Getting viewings;
  • What to take to a viewing;
  • Negotiating leases;
  • Building strong relationships; and
  • Negotiating evictions.

Instructor: Alynn Gausvic

TRAC & HSABC: The Rules & Your Rights – Finding & Securing Rental Housing

Do you live in a community with a low vacancy rate?  You’re not alone!  This webinar provides both practical and legal information on how to find rental housing and safely enter into a tenancy. Topics include budgets, credit checks, references, cover letters, smoking, roommates, pets, discrimination, rental applications, tenancy agreements, condition inspection reports and deposits.  Presented in partnership with TRAC.

Instructor: Andrew Sakamoto

Pivot Legal & HSABC: Understanding the Rights of the Homeless

This webinar provides up to date information on the human rights of those who are experiencing homelessness, whether in a shelter or in public spaces. With this understanding, participants will be able to identify and combat the stigma of being homeless. This session outlines relevant human rights legislation and policy. It also provides an opportunity to learn about the goals and challenges of human rights within a shelter setting, especially when it comes to gender, family status and disability. An important part of this session is learning about human rights of the homeless when it comes to public spaces. This information will help empower participants to inform their clients, provide public education and advocate for those who are homeless.

Instructor: Anna Cooper

Working in a Rural Community

Working in a rural setting provides a unique opportunity for community partnership, support and collaboration.  However, it can be challenging with it’s lack of resources, services and potential for burnout.  Dr. Dave Manley works and lives his life in the tiny, isolated community of Consul, in the SW corner of the Province of Saskatchewan.  He will be sharing what it is like to do work and ministry in a rural setting, sharing wisdom and ideas from his neck of the prairies.

This session will explore:

  • The rural mindset;
  • The rural context;
  • Working with the government in a rural setting;
  • Volunteers; and
  • Fundraising.

Instructor: Dave Manley