Service providers often work with upset, angry, and confused clients. HSABC’s Managing Hostile Interactions workshop helps participants gain the skills necessary to work with difficult clients. Participants learn proven strategies to decrease stressful situations and increase the possibilities of working more effectively with challenging clients. Participants learn through skill-building exercises, self-reflection, and group discussion. As a participant you will: define hostility and examine its forms and dynamics, identify factors that increase potential of hostility occurring, develop skills for managing reactions to hostility, explore techniques to effectively confront and set limits on hostile behaviours, examine methods for defusing hostility, enhance personal safety in potentially violent situations, and develop strategies for effective team responding.
Instructor: Mario Govorchin
Participants in this HSABC training class explore the overlap between trauma, mental health and addiction. Schizophrenia, depression and the many faces of anxiety will be covered, as well as effective strategies for engagement and interventions. Group participants will have an opportunity to examine common barriers to services and possible solutions.
Instructor: Katherine Aubrey
The Self-Care and Effective Workplace Boundaries training covers the importance and purpose of these aspects in your current role. Some of the challenges that influence the effectiveness or appropriateness of a given boundary will be explored. Specific boundary issues like personal disclosure, client-staff relationships, dual relationships, gift-giving/receiving, physical contact and conflicts of interest are discussed in depth. Participants will also have an opportunity to examine their current self-care practices. Strategies to bolster the effectiveness of their self-care routines will also be covered.